Production Support Analyst Senior - AWS, Windows

Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action. 

Role location: Hybrid (three days in-office, two days virtual)

Shift: Sydney Australia Business Hours - 6:00AM to 3:00PM PHT with on call responsibilities

About the role 

As a Senior Production Support Analyst, you will support business-critical software used by financial institutions and help maintain stable, reliable production environments. You will investigate complex incidents, coordinate solutions across technical teams and lead improvements to cloud-hosted services. You will also support application releases and the transition of selected services to Amazon Web Services. 

Your key responsibilities 

• Monitor and support production applications, investigate incidents and restore service within agreed timelines. 

• Troubleshoot issues across Microsoft Windows, Microsoft SQL Server, networks and cloud-hosted environments. 

• Lead complex incident investigations, root-cause analysis and coordination across technical and business teams. 

• Lead application release activities, reliability improvements and migration work for services moving to Amazon Web Services. 

• Participate in a scheduled weekend on-call rotation to support application availability. 

What you bring 

Required qualifications 

• Significant experience in production support, application support or technical support, including ownership of complex incidents. 

• Advanced hands-on experience supporting, monitoring and troubleshooting applications hosted on Amazon Web Services. 

• Working knowledge of Microsoft Windows, Microsoft SQL Server, networking fundamentals and structured troubleshooting methods. 

• Demonstrated ability to lead root-cause analysis, coordinate multiple stakeholders and communicate clearly with technical and non-technical audiences. 

• Availability to participate in a scheduled weekend on-call rotation. 

Preferred qualifications 

• Experience supporting credit risk or financial risk management applications. 

• Experience with monitoring and event-management tools such as Dynatrace, Splunk or BigPanda. 

The impact you'll make 

As a Senior Production Support Analyst, you will join a team that keeps important financial software available, secure and dependable. Your work will help reduce service disruption, improve operational stability and support the continued adoption of cloud technology. You will collaborate with colleagues across support, client service and delivery teams to create a consistent experience for the organizations that rely on these applications.

What we offer you

At FIS, you can learn, grow and make an impact in your career.

Ready to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.

Our benefits include: 

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Internal career growth opportunities
• Inclusive and diverse work environment
• Resources to invest in your community

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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