Bank of Jordan

Runs banking services for people and businesses

Deputy Branch Manager

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeBaghdad, Baghdad Governorate, IraqNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Banking and Finance, Accounting, or a related field is required.
Five to seven years of banking experience is required; supervisory or branch management experience is preferred.
Knowledge of retail and corporate banking products, services, and operations is required.
Understanding of banking regulations, Central Bank of Iraq instructions, Anti-Money Laundering and Combating the Financing of Terrorism requirements, and internal control procedures is required.
Strong leadership, communication, and team management skills are required.
Customer service, problem-solving, and decision-making abilities are required.
A good command of Microsoft Office and core banking systems is required.
Fluency in Arabic and a good command of English are required.

Responsibilities

Assist the Branch Manager in managing and supervising daily branch operations.
Monitor staff performance, allocate responsibilities, and support team development.
Ensure efficient delivery of banking products and services to corporate and individual customers.
Support the achievement of branch business targets, sales objectives, and customer acquisition goals.
Ensure compliance with internal policies, procedures, and Central Bank of Iraq regulations.
Monitor adherence to Anti-Money Laundering and Combating the Financing of Terrorism requirements and other regulatory standards.
Handle customer complaints and resolve operational issues in coordination with relevant departments.
Prepare and submit periodic operational and performance reports to the Branch Manager.
Identify operational risks and recommend appropriate corrective actions.
Act on behalf of the Branch Manager when delegated or assigned.

Desired Qualifications

Supervisory or branch management experience is preferred.

Deputy Branch Manager - Baghdad

Bank of Jordan · Baghdad, Iraq · Full-time · Posted 2026-11-06

Workplace: on_site

Department: Retail Banking

Description

The Assistant Branch Manager supports the Branch Manager in overseeing the branch's daily operations, ensuring efficient delivery of banking services to both corporate and individual customers. The role involves supervising branch staff, monitoring operational performance, supporting business development and sales activities, ensuring compliance with internal policies and Central Bank of Iraq regulations, and maintaining high standards of customer service while managing operational risks and ensuring the achievement of branch objectives.

Key Responsibilities:

Assist the Branch Manager in managing and supervising daily branch operations.
Monitor staff performance, allocate responsibilities, and support team development.
Ensure efficient delivery of banking products and services to corporate and individual customers.
Support the achievement of branch business targets, sales objectives, and customer acquisition goals.
Ensure compliance with internal policies, procedures, and Central Bank of Iraq regulations.
Monitor adherence to AML/CFT requirements and other regulatory standards.
Handle customer complaints and resolve operational issues in coordination with relevant departments.
Prepare and submit periodic operational and performance reports to the Branch Manager.
Identify operational risks and recommend appropriate corrective actions.
Act on behalf of the Branch Manager when delegated or assigned.

Requirements

Qualifications & Requirements:

Bachelor's degree in Business Administration, Banking and Finance, Accounting, or a related field.
5–7 years of banking experience, preferably including supervisory or branch management experience.
Good knowledge of retail and corporate banking products, services, and operations.
Understanding of banking regulations, Central Bank of Iraq instructions, AML/CFT requirements, and internal control procedures.
Strong leadership, communication, and team management skills.
Excellent customer service, problem-solving, and decision-making abilities.
Good command of Microsoft Office and core banking systems.
Fluency in Arabic; good command of English.

Apply

Apply at Bank of Jordan

About the Company

Bank of Jordan

Runs banking services for people and businesses

Bank of Jordan runs a regional commercial bank for individuals, businesses and institutions in Jordan and other Middle Eastern markets. Customers use its branches and digital channels to manage accounts, save money, make payments and borrow for homes, vehicles or business needs. Its retail services sit alongside corporate banking and treasury operations, so the bank handles everyday transactions as well as larger financing relationships. It earns interest on lending and investments and charges fees and commissions for banking transactions and related financial services. Bank of Jordan was established in 1960 and is headquartered in Amman, Jordan.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1960

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