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AdaptHealth

Home medical equipment provider with rentals

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Account ExecutiveUpdated on Nov 14
Full-timeBrentwood, TN, USANo salary listed

About the Job

Requirements

  • A high school diploma is required.
  • One year of work-related experience in health care, administration, insurance, customer service, or management is required.
  • Excellent verbal and written communication skills are required.
  • Presentation skills and customer service skills are required.
  • Product knowledge and motivation for sales are required.
  • Ability to work independently and with a team is required.
  • Strong analytical and problem-solving skills with attention to detail are required.
  • Ability to prioritize and manage multiple projects is required.
  • Mental alertness and ability to properly handle confidential information are required.
  • Proficient computer skills and knowledge of Microsoft Office are required.
  • Must be able to bend, stoop, stretch, stand, and sit for extended periods; perform repetitive wrist, hand, or finger motions; lift 30 pounds as needed; and provide clinical assessments.
  • Ability to utilize a personal computer and other office equipment is required.

Responsibilities

  • Work through a high volume of outbound calls in a fast-paced environment.
  • Generate referrals by researching sales and marketing sources and selling offered services.
  • Develop long-term relationships with patients, families, referral sources, and clinics through cold calling, problem-solving with insurance companies, follow-up, and integrity.
  • Partner with the Marketing department to develop or enhance educational literature for patients, families, physicians, and clinics.
  • Obtain required information and medical documentation to process supply program orders accurately and on time; validate codes and fees to confirm insurance coverage.
  • Obtain insurance authorizations when required and obtain physician order signatures as needed.
  • Discuss coverage guidelines with patients and referral sources, arrange payment for non-covered items, and suggest alternative equipment when warranted by reimbursement limitations.
  • Explain benefits and financial responsibility to patients and assist with questions about insurance coverage.
  • Contact referral sources and patients about problems or delays encountered during insurance verification.
  • Confirm that diagnoses and disease states warrant prescribed durable medical equipment (DME) from a reimbursement standpoint; suggest additional equipment or recommendations when warranted.
  • Understand cost-effective delivery methods for ordered DME.
  • Maintain working knowledge of billing, documentation, and reimbursement guidelines for Medicare, Medicaid, other third-party payers, and contracted payers.
  • Assist patients and referral sources in finding an alternative provider when services are not covered by insurance.
  • Prioritize urgent or emergency orders.
  • Validate and log CMNs and PARs as needed.
  • Coordinate with operational teams to resolve patient issues and achieve optimal patient and referral-source outcomes; serve as a resource to referral-source staff regarding Medicare, Medicaid, and private-insurance documentation and reimbursement guidelines for DME/RT equipment and services.
  • Identify programs or initiatives that may increase company revenue, decrease costs, or improve customer satisfaction.
  • Use sound judgment with patients and referral sources during conflicts; diagnose, develop, and implement solutions to customer complaints.
  • Make service-related decisions by reviewing relevant medical information and facts and exploring medical alternatives.
  • Use consensus or independent decision-making as appropriate.
  • Communicate hospital and physician referral-source needs to sales and operations.
  • Promote teamwork within branch sales and operational teams and adapt to changing operational needs.
  • Use team and company communication systems to report and process requested information.
  • Share information and expertise with colleagues and participate in team meetings as requested.
  • Maintain patient confidentiality and comply with HIPAA and AdaptHealth's Compliance Program; complete assigned compliance training and other required educational programs.
  • Perform other related duties as assigned.
  • Attend the assigned work location regularly in a full-time, on-site call-center/office environment.
  • Communicate effectively verbally and in writing.

Desired Qualifications

  • An associate degree from an accredited college is preferred.
  • B2B or B2C sales experience is preferred.

About the Company

AdaptHealth

Home medical equipment provider with rentals

AdaptHealth provides home medical equipment and related services for patients living at home, including selling and renting devices such as wheelchairs, ventilators, CPAP machines, thermometers, pulse oximeters, and sanitizing gear. Equipment is delivered to the home, set up, maintained, and restocked as needed, with ongoing support and resupply coordinated with patients, healthcare professionals, and insurers. It differentiates itself by combining broad scale with a personalized, patient-centered approach to care across many needs. Its goal is to help patients live fully at home by providing coordinated access to equipment and support through direct sales, rentals, and insurance partnerships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Phoenixville, PA
Founded
2012

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