Full-Time

Customer Operations

Billing Specialist

Confirmed live in the last 24 hours

Trimble

Trimble

5,001-10,000 employees

Provides technology solutions for various industries

Data & Analytics
Industrial & Manufacturing
Social Impact

Compensation Overview

$70.3k - $91.5kAnnually

Junior, Mid

Hopkins, MN, USA + 1 more

More locations: Minnesota, USA

Hybrid role requiring in-office presence in Minnetonka.

Category
Customer Success Management
Sales & Account Management
Required Skills
Excel/Numbers/Sheets
Requirements
  • Bachelor’s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields.
  • 2 + years experience in working directly with customers on billing/invoicing issues.
  • Demonstrated ability to synthesize information from customer complaints, coordinate solutions with speed and accuracy among needed parties, and engage directly with customers in a calm and objective manner.
  • Demonstrated customer focus, critical thinking, and problem solving abilities.
  • Experience managing data within Microsoft Excel or Google Sheets.
  • Ability to balance customer needs with procedural integrity.
  • Strong ability to simplify complex information and make it understandable and persuasive to others.
  • Demonstrated ability to manage conflict and disagreement towards resolution within and outside of the team.
Responsibilities
  • Handle de-escalation, investigation, and resolution of customer inquiries, ensuring smooth and efficient communication across phone, email, and video channels.
  • Expert management of billing issues with empathy, analytical problem-solving, and collaboration across departments to address root causes and prevent future issues.
  • Contribute to process improvements, testing new solutions, and refining business practices, all while staying ahead of industry trends.
  • Intake, investigation, and resolution of assigned escalations in accordance with team and company expectations, manage work from CRM queues and/or email as needed, respond to inquiries from internal partners and customers as needed, schedule meetings with internal partners and customers, document new processes for performance assessments, aid in special operations projects.
  • Partner with Customer Operations Analyst to analyze the root cause of customers’ requests and dissatisfaction to prevent recurrence.

Trimble provides advanced technology solutions for various industries, including construction, agriculture, geospatial, transportation, and logistics. Their products consist of integrated software and hardware that help clients improve efficiency and reduce costs. Trimble's technology connects the physical and digital worlds, allowing users to access and utilize data effectively through over 150 software integrations. This flexibility sets Trimble apart from competitors, as it enables clients to optimize workflows and make informed decisions. The company's goal is to drive productivity and precision in industries while also promoting community and environmental sustainability through initiatives like the Trimble Foundation.

Company Stage

IPO

Total Funding

N/A

Headquarters

Westminster, Colorado

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Trimble's strategic partnerships, such as with Esri, enhance its technological capabilities and market reach, fostering innovation in geospatial technologies.
  • The launch of new products like the R980 GNSS system and the end-to-end Asset Lifecycle Management software suite demonstrates Trimble's continuous innovation and ability to meet diverse industry needs.
  • Acquisitions like Flashtract expand Trimble's technological portfolio, minimizing risk and improving efficiency for clients in the construction sector.

What critics are saying

  • The highly competitive nature of the technology and software markets may pressure Trimble to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions, such as Flashtract, could pose risks in terms of cultural and operational alignment.

What makes Trimble unique

  • Trimble's extensive investment in R&D, over $540 million in 2022, underscores its commitment to innovation and positions it ahead of competitors in technology development.
  • The company's broad suite of over 150 software integrations offers unparalleled flexibility and connectivity, enabling clients to optimize workflows and make data-driven decisions.
  • Trimble's focus on sustainability through the Trimble Foundation sets it apart by aligning business success with community and environmental resilience.

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