IT Operations Process Coordinator

Some of what you will do:

Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps the data center environment running reliably. Serve as the coordination point between engineers, vendors, and leadership — making sure maintenance windows are scheduled, work is tracked to completion, and records are accurate and audit-ready. Maintain task and project tracking using tools such as ServiceNow or Jira Kanban boards to ensure visibility and accountability across the team.

Specifically, You Will:

• Coordinate scheduling of routine and preventive maintenance for data center infrastructure (server rooms, network closets, power, and cooling systems).

• Track maintenance windows and change activities using ServiceNow, or an equivalent ITSM tool, to minimize disruption to production systems.

• Serve as the first point of coordination for on-site vendor visits and service calls.

• Track tasks, timelines, and dependencies for data center infrastructure projects using a Kanban board (e.g., Jira) or equivalent tracking tool.

• Maintain project trackers and flag schedule or resource risks to the Manager, Data Center Operations.

• Support post-project documentation and close-out activities.

• Maintain accurate runbooks, maintenance logs, asset inventories, and vendor service records.

• Support change management documentation and audit / compliance readiness for the data center environment.

• Identify and document opportunities to standardize or improve recurring operational processes.

• Coordinate communication between the Data Center Operations team, vendors, and other Enterprise Technology and Systems groups.

• Support purchase order and invoice tracking for data center vendor contracts, in partnership with vendor management.

• Prepare status updates, dashboards, and reporting materials for team and leadership review.

Some of what you need:

• Post-secondary education in Information Technology, Business Administration, or a related field, or equivalent work experience.

• 3–5 years of experience in IT operations, project coordination, or infrastructure / data center support.

• Experience supporting vendor relationships or contract / PO administration is an asset.

• Experience in a retail, distribution, or multi-site IT environment is an asset.

• Strong organizational skills with proven ability to manage multiple concurrent tasks and deadlines.

• Working knowledge of ITSM / ticketing tools such as ServiceNow, and task or project tracking tools such as Jira Kanban boards, for tracking incidents, changes, and tasks.

• Proficiency in Microsoft Excel, Word, and PowerPoint for tracking and reporting.

• Excellent written and verbal communication skills; comfortable coordinating between technical and non-technical stakeholders.

• Exposure to ITIL practices (change, incident, and problem management) is an asset.

• Familiarity with data center infrastructure (servers, storage, networking, power / cooling systems) is an asset.

Physical demands/working conditions:  

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

• Occasional data center site visits may be required to support maintenance coordination.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...