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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Italian, spoken and written.
  • Proficiency in English, the working language.
  • A valid EU passport is mandatory.
  • Ability to navigate digital platforms and multitask effectively.

Responsibilities

  • Provide support to Vinted users through email, chat, and phone.
  • Resolve user inquiries regarding transactions, shipping, and account management.
  • Maintain a professional, empathetic, and helpful tone in communications with the Italian-speaking market.
  • Collaborate with internal teams to support platform safety and consistent user satisfaction.
  • Stay updated on service policies to provide accurate and efficient guidance to customers.
  • Manage user issues precisely, contributing to the client brand's reputation.
  • Participate in regular team briefings to align on service-quality goals and performance key performance indicators.

Desired Qualifications

  • Previous experience in customer-facing roles is an advantage.

About the Company

Company size
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Total funding
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