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Mercier Consultancy Group

Customer Support Agent - Lunch Passes & Food Vouchers

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • Proven experience in customer support services or a similar client-facing role.
  • Ability to work effectively in a fully remote environment within Greece.
  • Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

  • Act as the primary point of contact for Dutch-speaking clients regarding lunch pass and food voucher inquiries.
  • Resolve complex issues within the customer support services sector.
  • Provide accurate and timely information to maintain customer satisfaction.
  • Collaborate with internal departments to streamline support processes and improve service delivery.
  • Manage database updates and administrative tasks related to voucher allocations and account management.
  • Participate in ongoing training sessions to stay updated on industry trends and company policies.
  • Meet performance targets to qualify for monthly performance bonuses.

About the Company

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