Paid Social Account Director

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa. 

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

We are hiring a Paid Social Account Director to lead brilliant paid social work across a complex and exciting client account.

You’ll combine hands-on technical expertise with account leadership, helping teams deliver accurate, effective campaigns while finding new opportunities to innovate. You’ll work closely with client, agency and platform partners to turn emerging capabilities into practical ideas that improve campaign performance and how the work gets delivered.

Responsibilities

• Lead end-to-end paid social activation across multiple brands and platforms, with a strong focus on accuracy, quality and continuous improvement.
• Provide technical direction on complex campaign activations, helping teams solve challenges and turn requirements into clear solutions.
• Oversee campaign bookings, payments, reconciliations, coupons and credits, identifying and resolving discrepancies.
• Anticipate campaign volumes, manage capacity and prioritise workloads to support consistent delivery across the account.
• Lead platform points of view, test-and-learn programmes and innovation opportunities, turning emerging capabilities into commercially relevant recommendations.
• Build collaborative relationships with client, agency, platform and cross-functional partners, acting as a trusted technical adviser.
• Develop scalable processes, quality controls and activation standards that strengthen accountability and improve delivery across the team.

Qualifications

• Strong experience in paid social, with the technical knowledge to guide campaign activation across multiple platforms.
• Experience leading complex, high-volume campaign delivery while maintaining accuracy and effective quality controls.
• Commercial understanding, including experience overseeing campaign financial processes such as bookings and reconciliations.
• The ability to manage competing priorities, plan resources and make clear decisions as campaign demands change.
• A strategic mindset, with experience developing platform recommendations, testing approaches or identifying opportunities for innovation.
• Clear, collaborative communication skills and the ability to work effectively with clients, agency colleagues, platform partners and cross-functional teams.
• A thoughtful approach to leadership, with an interest in sharing expertise, improving ways of working and helping others deliver consistently high-quality work.

Additional information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. 

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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