Experienced Customer Experience Training Professional

As a Experienced Customer Experience Training Professional here at Honeywell, in Warsaw, you will have the opportunity to shape the training strategy and initiatives that will drive our organization's customer experience to new heights. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels.

In this role, you will impact the organization by enhancing customer experiences, improving employee capabilities, aligning with the customer experience strategy, cultivating a customer-centric culture, driving continuous improvement, and contributing to organizational growth and success.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key skills and qualifications

• Technical knowledge of ESSER and NOTIFIER fire alarm technology
• Normative expertise for fire alarm systems (e.g. EN 54, polish legislative, knowledge in the field of voice alarms is advantageous)
• Strong team skills with excellent communication skills
• Good presentation skills and good MS Office knowledge
• Experience in national and international business environment
• Languages: good knowledge of English and Polish, any other language an advantage
• Willingness to travel nationally and, if necessary, internationally in Europe

Our offer:

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours
• Hybrid work arrangement (3&2) to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper 

Key responsibilities

• Excellent communication and presentation skills
• Preparation and implementation of national training
• Preparation and implementation of online training, also internationally
• Creation of training material for presentations and training
• Creation of e-learning content, e.g. with Articulate
• Working with subject matter experts, or third parties, develop training curricula and content based upon input from and, the needs of the business
• Assess the current training curriculum and update as required
• Technical sales support
• Special training at the customer's request