Full-Time

Quereinsteiger Hörakustik

Fielmann

Fielmann

Optical retail and hearing care

No salary listed

Sulzbach, Germany

In Person

Category
Customer Experience & Support (1)
Requirements
  • Completed vocational training.
  • Ideally, experience in customer consultation or a service-oriented environment.
  • Applicants may come from retail, the services sector, healthcare, or another field, with an interest in advising people competently and finding individual solutions.
  • Sensitivity and empathy to create a trusting atmosphere.
  • Ability to work independently, collaborate in a close-knit team, and take responsibility.
Responsibilities
  • Advise customers by combining empathy with newly acquired technical knowledge to support them on the path to better hearing.
  • Conduct hearing tests independently using modern technology.
  • Learn to adjust current hearing systems and accompany the full process from initial consultation through follow-up care.
  • Document results reliably and ensure that each adjustment fits optimally.
  • Conduct personal, individual conversations in a clear and understandable manner without sales pressure.
  • Handle scheduling, customer communication, service and minor repair work, and administrative tasks in daily operations.
Desired Qualifications
  • Experience in customer consultation or a service-oriented environment.

Fielmann is a European optical retail and hearing-care company. The company provides prescription eyewear, contact lenses, eye examinations, hearing products, and related advisory services through stores and digital channels. It serves consumers seeking vision correction, eyewear, hearing support, and accessible retail care. Its operating model centers on a branch network supported by optical labs, product sourcing, e-commerce, clinical services, and centralized business functions. Teams work across optometry, audiology, retail operations, product, logistics, technology, marketing, and customer service. Teams support coordinated daily delivery.

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Founded

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