Simplify Logo

Full-Time

Bilingual/Spanish

SFS Customer Success Advocate

Posted on 5/31/2024

Square

Square

10,001+ employees

Economic empowerment through inclusive technology

Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Entry

Remote in USA

Category
Customer Success
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Written and verbal fluency in English and Spanish
  • 1+ years of customer service experience in financial institution, payment provider, or tech company
  • Interest in discovering and implementing new processes
  • Enjoyment in working collaboratively on new projects
  • Desire to implement feedback and change
  • Passion for Square and customers engaging with Square products
Responsibilities
  • Answer customer questions in English and Spanish
  • Resolve customer inquiries by phone and email
  • Navigate escalation paths to assess Seller's needs
  • Maintain or exceed service level agreements
  • Identify and document product bugs and features
  • Participate in ongoing training for BSA/AML
  • Collaborate with other teams to determine solutions
  • Work within a remote or distributed team environment

Block is a company deeply invested in economic empowerment through its innovative use of technology across multiple disciplines, including financial forecasting, system security, and inclusive People policies. This multifaceted approach not only fosters an inclusive workplace but also promotes continual learning and growth among its employees, making it a leader in nurturing and implementing new initiatives in its industry.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

Oakland, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

15%
INACTIVE