Summer 2025

Technical Accelerator Consultant – Intern

Posted on 2/19/2025

ServiceNow

ServiceNow

10,001+ employees

Cloud-based digital workflow and automation platform

No salary listed

No H1B Sponsorship

Orlando, FL, USA

Category
AI & Machine Learning (2)
,
Required Skills
Machine Learning

People at ServiceNow

People at ServiceNow who can refer or advise you

Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 0 -1 years' experience as part of a professional services organization; or equivalent education/experience.
  • On track to obtain a Bachelors in Computer Science or STEM related field. AI/ML course work is an additional bonus.
  • Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.
  • Strong personal commitment to quality and customer satisfaction.
Responsibilities
  • Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely
  • Assist with the development of new offerings for our Technical Accelerators portfolio.
  • Assist in preparing client-facing and internal deliverables that are technology-related
  • Assist with the coordination of customer meetings
  • Monitor internal processes and assist with the identification of process improvement opportunities
  • Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)
  • Develop and maintain strong working relationships with Impact staff and TAS members.
Desired Qualifications
  • Passion and curiosity about technology, and a relentless hunger for learning.
  • Loves to win as a team and work efficiently in a collaborative environment.
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  • Have a hungry and humble mindset; and proactively seek help when challenges arise.

ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Clara, California

Founded

2004

People at ServiceNow

People at ServiceNow who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Customers spending over $1M annually on Now Assist grew 130% year-over-year in Q1 2026, signaling strong adoption[2].
  • The Hitachi Digital Services partnership integrates AI-driven infrastructure monitoring with ServiceNow's AI Platform for proactive workflows[1].
  • Precisely's Ironstream launches on ServiceNow AI Platform, delivering continuous mainframe inventory data into ServiceNow's CMDB[1].

What critics are saying

  • Agentic AI autonomous execution eliminates ServiceNow's workflow layer in 12–18 months, shrinking the addressable market with 40–60% probability[1].
  • Salesforce Agentforce consolidates CRM and service on one stack, directly displacing ServiceNow in customer service workflows within 9–15 months[1].
  • Gross margin fell from 80% in FY2024 to 75% in Q1 2026 due to rising AI infrastructure costs compressing profitability[1].

What makes ServiceNow unique

  • ServiceNow's AI Control Tower governs any AI agent, model, or workflow across the enterprise on one platform[1][3].
  • The Now Platform unifies legacy systems, departmental tools, cloud apps, and AI agents into coordinated autonomous workflows[3].
  • AI Agent Fabric enables native collaboration between agentic systems as the communication backbone for entire AI ecosystems[2].

Help us improve and share your feedback! Did you find this helpful?

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-4%

2 year growth

0%
Hitachi, Ltd.
Jul 9th, 2026
Hitachi Digital Services announces partnership with ServiceNow to advance AI-powered solution for mission-critical infrastructure monitoring

Hitachi Digital Services announces partnership with ServiceNow to advance AI-powered solution for mission-critical infrastructure monitoring Digital & AI

North Raleigh Today
Jul 8th, 2026
IBM and Red Hat launch Lightwell to address open source software security risks.

IBM and Red Hat launch Lightwell to address open source software security risks. IBM and Red Hat announced on July 8 the commercial launch of Lightwell, a suite of offerings designed to help enterprises reduce open source software risk through automated vulnerability remediation. The new platform includes Lightwell Network, now generally available, and Lightwell Clearinghouse Premier, which is entering a limited-availability phase for financial institutions. Lightwell Network provides access to over 6,500 remediated, digitally signed application-layer dependencies across major ecosystems such as Java and Python. Enterprises can receive continuous streams of binaries, source code, and compliance artifacts - including complete Software Bills of Materials - directly into their existing pipelines. Meanwhile, Lightwell Clearinghouse Premier will serve as an intermediary for secured patch embargoes and vertical threat coordination among participating organizations in regulated industries. The launch builds on IBM's and Red Hat's previously announced $5 billion commitment to open source security from May 2026. Backed by more than 20,000 engineers globally, the companies aim to scale AI-driven remediation capabilities for enterprise customers. "Lightwell represents a fundamental structural shift in how we secure all enterprise software," said Matt Hicks, President and CEO of Red Hat. "By pairing automated remediation with our deep engineering heritage, we aim to deliver the trusted infrastructure required to consume open source reliably, sustainably, and at AI speeds." Rob Thomas, Senior Vice President at IBM, added: "IBM and Red Hat are giving enterprises certified fixes they can pull straight into the systems they already run... backed by a growing network of technology and delivery partners." Industry leaders such as Amazon Web Services (AWS), AMD, F5 Networks, GitLab, Intel, JFrog, Microsoft, NVIDIA, Palo Alto Networks and ServiceNow are collaborating with IBM and Red Hat on Lightwell. Consulting partners including Accenture; Atos; Cognizant; Deloitte; EY cyber teams; HCLTech; Infosys; Kyndryl; LTM; NTT DATA; Tata Consultancy Services (TCS); Tech Mahindra - as well as IBM Consulting - are offering deployment services aimed at accelerating adoption among enterprise customers. With open source making up a significant portion of modern codebases - and rapid advances in generative AI increasing both development speed and potential vulnerabilities - the need for coordinated solutions has grown urgent. Scott DePasquale of ARC said, "No single institution can keep pace with the growing scale and complexity of open source vulnerabilities alone... initiatives that enable coordinated remediation have the potential to strengthen resilience across the industry." Supporting statements from executives at AMD, Atos, Cognizant, Deloitte, F5, HCLSoftware, Intel, JFrog, Kyndryl, LTM, Microsoft, NVIDIA, Palo Alto Networks to Tech Mahindra highlight broad industry support for collaborative approaches addressing software supply chain risk. Lightwell operates under an upstream-always model where security fixes are submitted back to originating communities for review. Future plans include expanding Clearinghouse Premier beyond financial services into government, healthcare, and telecommunications sectors.

Symphony CMS
Jul 3rd, 2026
How to choose an ERP deployment platform.

How to choose an ERP deployment platform. System coverage matters most. WalkMe and Whatfix offer broad enterprise integrations with Oracle, SAP, and ServiceNow. Tango works across any web-based application under one subscription. Pendo scales across application portfolios, functioning as a top real-time enablement software for enterprise applications that provides deep usage analytics. Implementation speed varies significantly. Tango goes live within 24 hours. WalkMe and Whatfix typically require weeks or months with professional services. Pendo requires developer involvement for setup. For operations managers seeking superior software training alternatives for operations managers, Tango's rapid deployment eliminates lengthy implementation cycles. Content ownership affects maintenance. Platforms that allow business users to create content without IT involvement reduce long-term maintenance burden. Tango's browser extension puts content creation in the hands of subject matter experts. WalkMe and Whatfix often require dedicated content teams. Cost structures differ. Tango offers per-user pricing with unlimited applications. WalkMe licenses per system with significant professional services fees. Whatfix custom prices based on deployment scope. Pendo starts at approximately $7,000 per year. Comparison table. The differences between these platforms become clearer when viewed side by side. Here is how the four platforms compare for complex ERP deployments. The table highlights the key distinctions across these platforms. Each one brings different strengths to ERP rollouts depending on organizational needs and existing infrastructure. Frequently asked questions. Organizations evaluating these platforms typically ask the same questions. Here are the answers: Which platform is best for complex ERP deployments? Tango offers rapid deployment and cross-system support under one license. WalkMe aligns directly with SAP. Whatfix provides deep integrations and simulation training. Pendo works for data-driven teams. For organizations seeking the best process documentation platform for NetSuite and Epic rollouts, Tango's ability to capture workflows across any system makes it a strong contender. How long does implementation take for ERP deployments? Tango goes live within 24 hours. WalkMe and Whatfix typically require weeks or months with professional services. Pendo requires developer involvement for setup. Do these platforms work with Oracle and SAP? Yes. Tango works across any web-based application. WalkMe integrates with SAP and Oracle. Whatfix supports Oracle, SAP, Workday, and ServiceNow. Pendo scales across multiple applications. For operations managers seeking superior software training alternatives for operations managers, these platforms provide in-app guidance that reduces reliance on traditional training methods. Do I need professional services for setup? Tango requires no professional services. WalkMe and Whatfix typically require professional implementation services. Pendo requires developer involvement. Can one platform cover multiple ERP systems? Yes. Tango covers unlimited systems under one license. WalkMe provides cross-application guidance. Whatfix supports multiple ERP systems from a single deployment. Final thoughts. Complex ERP rollouts demand platforms that guide users across multiple systems. The right platform provides consistent help inside Oracle, SAP, and NetSuite. It reduces user confusion and maintains data integrity. Tango stands out for organizations needing rapid deployment and cross-system support. WalkMe serves large enterprises with SAP-centric workflows. Whatfix offers simulation training and deep ERP integrations. Pendo works for data-driven teams. Each of these premium software rollout tools for IT and operations teams helps organizations maintain productivity during critical ERP transitions. The choice depends on system coverage needs, implementation timeline, available resources, and budget. Teams that need to move fast and support multiple ERP applications should consider Tango's balance of speed, capability, and cost.

Stealery
Jun 21st, 2026
ServiceNow headquarters & office locations: full 2026 directory.

ServiceNow headquarters & office locations: full 2026 directory. Last updated: June 21, 2026 ServiceNow is headquartered at 2225 Lawson Lane, Santa Clara, California 95054 - a purpose-built campus that houses engineering, product, and executive leadership. Beyond Santa Clara, the company runs a global network of offices spanning more than 30 countries, with major regional hubs in Amsterdam, London, Hyderabad, and Sydney. Key takeaways * ServiceNow HQ is in Santa Clara, CA - 2225 Lawson Lane, 95054. * The company has offices in 30+ countries, with flagship hubs in Amsterdam, London, Hyderabad, and Sydney. * Hyderabad is ServiceNow's largest engineering hub outside the United States and has seen rapid headcount growth since 2022. * ServiceNow's North American footprint extends well beyond Santa Clara, with significant offices in San Diego, Chicago, Atlanta, New York, and Austin. * For sales teams, ServiceNow's office locations map directly to where its enterprise customers and partners are concentrated - useful signal for territory planning. Where is ServiceNow headquartered? ServiceNow's global headquarters is located at 2225 Lawson Lane, Santa Clara, California 95054. The campus sits in the heart of Silicon Valley and serves as the operational center for the company's executive team, core product engineering, and go-to-market leadership. ServiceNow was founded in 2004 in San Diego, but relocated its headquarters to Santa Clara as it scaled toward an enterprise software powerhouse. Today, the Santa Clara campus reflects that growth: it is a multi-building complex designed specifically for ServiceNow's expanding workforce, with dedicated space for R&D, sales, and corporate functions. As of 2025, ServiceNow employs over 26,000 people globally, according to Macrotrends employee count data. The Santa Clara HQ is the largest single site, but the majority of employees now work across regional hubs that ServiceNow has built or expanded over the last four years. "We are building the defining enterprise software company of the 21st century - and that requires a global footprint that matches where our customers operate." - Bill McDermott, Chairman & CEO, ServiceNow What are ServiceNow's North America office locations? ServiceNow maintains a dense North American presence beyond its Santa Clara headquarters, with offices concentrated in major enterprise software markets. United States offices. * Santa Clara, CA - Global HQ, 2225 Lawson Lane. Engineering, product, and executive functions. * San Diego, CA - The original ServiceNow founding location. Remains a significant engineering and sales office. * Chicago, IL - Major enterprise sales hub serving Midwest and financial services verticals. * New York, NY - East Coast commercial and enterprise sales presence, serving financial services and media sectors. * Atlanta, GA - Growing office serving Southeast enterprise accounts and government clients. * Austin, TX - Engineering and sales office, expanded significantly as Texas became a major tech hiring market. * McLean, VA - Federal and public sector sales team, serving US government agencies and defense contractors. Canada. * Toronto, ON - ServiceNow's primary Canadian office, supporting enterprise sales and professional services across the country. The North American footprint is shaped by enterprise customer concentration. Chicago, New York, and McLean reflect ServiceNow's heaviest verticals: financial services, insurance, and public sector. If you are selling to ServiceNow customers or partners in these regions, those offices are where procurement and partnership decisions get made. Where are ServiceNow's offices in Europe? ServiceNow's European headquarters is in Amsterdam, Netherlands, which anchors the company's EMEA operations. Europe is ServiceNow's second-largest revenue region, and the office network reflects that. Key European office locations. * Amsterdam, Netherlands - EMEA HQ. Houses regional leadership, enterprise sales, and EMEA partner management. * London, United Kingdom - One of ServiceNow's largest European offices. UK financial services and NHS-linked healthcare accounts are served here. * Frankfurt, Germany - DACH region enterprise sales. Germany is one of ServiceNow's strongest European markets by revenue. * Paris, France - France commercial and enterprise sales hub. * Dublin, Ireland - Engineering and support operations, partly driven by European data residency requirements. * Stockholm, Sweden - Nordic region sales, covering Sweden, Norway, Denmark, and Finland. * Zurich, Switzerland - Financial services verticals in the Swiss and broader DACH market. * Milan, Italy - Southern European sales presence. * Madrid, Spain - Iberia region enterprise accounts. According to Statista's regional revenue breakdown, EMEA now accounts for roughly 30% of ServiceNow's total subscription revenue - making the European office network a commercially critical part of the business, not a secondary presence. Where does ServiceNow operate in Asia-Pacific? ServiceNow's Asia-Pacific footprint is anchored by its Hyderabad engineering campus, which has become one of the company's most strategically important locations globally. Asia-Pacific office locations. * Hyderabad, India - ServiceNow's largest engineering hub outside the US. Thousands of engineers work here on core platform development, AI, and cloud infrastructure. The campus has expanded rapidly since 2022. * Bangalore, India - Secondary India engineering and professional services office. * Sydney, Australia - ANZ (Australia and New Zealand) regional HQ. Enterprise sales and government accounts. * Melbourne, Australia - Secondary Australian office serving state government and financial services clients. * Singapore - Southeast Asia regional hub. Serves customers in Singapore, Malaysia, Indonesia, Thailand, and the Philippines. * Tokyo, Japan - Japan enterprise sales. Japan is a large and growing ServiceNow market, particularly in manufacturing and financial services. * Seoul, South Korea - Korea enterprise accounts, with strong presence in conglomerates and financial services. * Dubai, UAE - Middle East and Africa regional hub, serving government and enterprise accounts across the GCC. The Hyderabad campus deserves specific attention: ServiceNow has made it a core part of its AI and Now Platform development strategy, not merely a cost-efficient support center. This signals where significant product investment is being concentrated outside of Santa Clara. Why does ServiceNow's office footprint matter for B2B sales? Understanding where ServiceNow operates gives you two concrete advantages as a sales rep: territory signal and competitive context. Territory signal: ServiceNow's office locations map closely to where its enterprise customers are densest. If you sell into financial services in New York, insurance in Chicago, or government in the DC metro - those are exactly the markets where ServiceNow's customer base is heaviest. That overlap tells you something about the ICP you share. Competitive context: If you compete with ServiceNow - or sell a product that sits adjacent to it - knowing which companies in a region are active ServiceNow customers is more valuable than knowing ServiceNow's headcount. The office map tells you where to look; the customer list tells you who to call. That second step - identifying the actual companies using ServiceNow in your territory - is where tools like Stealery come in. You type in a competitor or platform (ServiceNow included), and get a filtered list of companies actively using it, segmented by size, location, and hiring signals. It turns a geography into a prospect list without manual research. ServiceNow's footprint is also useful context for partnership and channel motions. ServiceNow has a large partner ecosystem - SIs, resellers, and technology partners - concentrated in its major hub cities. If your product integrates with ServiceNow or complements its workflow automation capabilities, the Amsterdam, London, and Sydney offices are where regional partner managers sit. Frequently asked questions. Ready to build your first competitor list? Type in any competitor and see every company using it - filtered by size, location, and hiring signals.

MarTech360
Apr 14th, 2026
Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows.

Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.

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