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Capgemini

Global consulting, technology services, outsourcing

HR Benefits Medewerker

Compensation & BenefitsUpdated on Nov 14
Full-timeUtrecht, NetherlandsNo salary listed

About the Job

Requirements

  • Strong process knowledge and experience administering employee benefits and personnel data, preferably within HR Shared Services.
  • Experience handling individual cases, complex questions, and escalations, and the ability to handle confidential and sensitive information carefully.
  • Ability to communicate clearly and collaborate effectively with stakeholders at different levels, suppliers, and offshore teams.
  • Accuracy, organization, prioritization, and ability to meet deadlines in a dynamic work environment; experience with HRIS systems and relevant business applications is important.
  • Proactive, service-oriented, pragmatic approach, and openness to learning and applying new technologies such as AI to strengthen HR expertise and work.

Responsibilities

  • Serve as the local specialist for processes and questions related to employee benefits, providing Tier 2 support for work requiring local knowledge or execution and advising HR, Finance, managers, employees, and offshore teams.
  • Act as the point of contact for complex employee-benefits questions and clearly explain local HR policies and procedures.
  • Execute country-specific processes outside the scope of offshore teams, including buying and selling leave, flexible benefits within Capgemini, and the personal budget within Sogeti.
  • Handle questions and escalations by phone, live chat, email, and the case-management system within agreed project deadlines.
  • Build effective supplier relationships and collaborate with managers, Payroll Services, HR Business Partners, Workplace Solution Specialists, and Centers of Competence.
  • Monitor quality, accuracy, and timeliness; support internal audits; and keep work instructions, process documentation, and knowledge-base articles current.
  • Identify improvement opportunities, propose practical solutions, and help make processes smarter and more efficient.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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