K

Keeper Security

Zero-knowledge data protection platform

Implementation Engineer - German

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least 5 years of progressive experience in SaaS implementation, technical support, or a related role.
  • Native German and fluent English, both verbally and in writing.
  • Experience with SaaS deployment; security software experience is preferred.
  • Experience with Google office tools.
  • Experience administering and troubleshooting Windows and Linux.
  • Strong command of Linux Shell and PowerShell.
  • Advanced knowledge of firewalls, Active Directory environments, DNS servers, authentication protocols, and LDAP.
  • Advanced knowledge of on-premises, cloud, and hybrid environments.
  • Strong understanding of SaaS architecture, cloud technologies, and software integration.
  • Proficiency in programming languages, APIs, and data manipulation.
  • Proficiency in leading external customer engagements.
  • Ability to manage client relationships and troubleshoot technical issues effectively.
  • Ability to work independently and collaboratively across global regions and time zones.
  • Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.

Responsibilities

  • Assess customers' business needs and objectives, gather requirements, and tailor implementation plans.
  • Configure Keeper solutions, features, workflows, and integrations to meet customer requirements and support system performance and usability.
  • Communicate verbally and in writing with German-speaking customers.
  • Develop and deliver customer training sessions on effective use of Keeper.
  • Create documentation, user guides, and knowledge resources for customers.
  • Provide ongoing level 2 technical support, troubleshoot and resolve customer issues, recognize and address project risks, and escalate issues when needed.
  • Maintain accurate records of customer configurations, customizations, and communications for each implementation.
  • Collaborate with product development, sales, and customer success teams to support successful implementations.
  • Participate in internal meetings, share insights into customer needs, and provide feedback to improve Keeper.
  • Oversee multiple implementation projects concurrently, deliver them on time and within scope, communicate project status and progress to stakeholders and customers, and address arising issues.

Desired Qualifications

  • Working knowledge and hands-on experience with Salesforce.
  • PMP certification or other certifications related to SaaS or cloud technologies.
  • IT experience.
  • Experience with Python.

About the Company

Keeper Security

Zero-knowledge data protection platform

Keeper Security provides a zero-knowledge data protection platform for individuals and businesses, delivered on a subscription basis. It protects sensitive information by encrypting data so that even Keeper cannot access it, ensuring user privacy. The platform is scalable to fit anyone from individuals to large enterprises and offers features like advanced provisioning, reporting tools, delegated administration, and 24/7 support. What sets Keeper apart is its zero-knowledge architecture combined with extensive auditing and certification, giving customers strong privacy guarantees and trust. The company also offers multiple plan options (personal, family, student, business, enterprise) and multi-year subscriptions to reduce costs and ensure ongoing access to updates and support. Overall, Keeper’s goal is to provide a trusted, private, and scalable security platform that keeps user data protected and accessible to authorized users through continuous improvements and reliable service.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$60.3M
Headquarters
Chicago, IL
Founded
2011

Recently Posted Jobs

Explore more opportunities at Keeper Security

See more jobs