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Kessler Collection

Night Auditor

Hotel Guest ServicesUpdated on Nov 11
Full-timeSavannah, GA, USANo salary listedIn-person

About the Job

Requirements

  • Must have a high school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross-train in other accounting or hotel-related areas.
  • Must be able to prioritize job functions to meet deadlines.
  • Must have computer knowledge and skills.
  • Must be able to work flexible and sometimes long hours, including late or overnight shifts.
  • Must be able to communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must maintain regular attendance in compliance with hotel standards and scheduling requirements.
  • Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
  • Must comply with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems.
  • Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.

Responsibilities

  • Perform guest-service functions as required, including checking guests in and out, taking reservations, and making wake-up calls.
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute daily reports as required, including the Daily Operating Report, discount-program reports, and tax reports, according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage cashier work.
  • Audit, reconcile, consolidate, and transmit all credit-card transactions in a timely manner.
  • Ensure the accuracy of all reported numbers, including statistics.
  • Input and update financial information in the corporate communications network.
  • Perform daily, weekly, monthly, and annual data-processing system functions as required.
  • Keep management informed of unusual operational or financial events and deviations from policies or procedures.
  • Ensure overall guest satisfaction and handle guest requests.
  • Respond to governmental inquiries upon receipt.
  • Attend required hotel meetings and trainings.
  • Maximize productivity, identify problem areas, and assist in implementing solutions.
  • Show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Desired Qualifications

  • Guest-service experience is preferred.

About the Company

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