Country Operations Associate

The Role

The Country Operations Associate provides critical administrative, operational, and coordination support to the Country Director and relevant Group functions within the country. Acting as the operational backbone of the local business, the role ensures the seamless execution of day-to-day activities by managing documentation, tracking actions, coordinating meetings, supporting mobile network operator (MNO) engagements, administering contracts, assisting with compliance requirements and overseeing office administration.

The role enables the Country Director to focus on strategic priorities, senior partner relationships, governance, commercial opportunities, market performance and material escalations. The Country Administrator supports execution and follow-through but does not replace the Country Director’s responsibility for country leadership, strategy, senior stakeholder ownership, or governance responsibilities.

This role is open to Tanzanian nationals currently living in Tanzania only. Applicants must be based in Tanzania and have the right to work in Tanzania.

What you are accountable for:

The single thing this role is accountable for is the operational backbone and execution of day-to-day administrative, partner, merchant, and compliance coordination in Tanzania.

Operating Principle: The Country Operations Associate coordinates, chases, documents, schedules, prepares, tracks, and follows up on agreed tasks. Strategic priorities, pricing, commercial terms, senior partner management, regulatory interpretation, legal risk, public representation, and material operational incidents belong to the Country Director.

What you own day to day

• Relationship Management. Serve as the secondary relationship holder for in-country partners (MMOs, banks, financial institutions), especially when the Country Director is unavailable. Maintain partner satisfaction through regular engagement.
• Administrative Support to Country Director. Coordinate meeting logistics, agendas, action trackers, briefing notes, status updates, and administrative records. Manage local office administration, vendors, lease renewals, and event logistics.
• Merchant Onboarding & KYC Administration. Prepare MNO approval requests, review merchant onboarding packs for completeness, coordinate follow-up between teams, and track onboarding status and blockers.
• Wallet Operations & MNO Coordination. Submit wallet user access and change requests, track wallet confirmations/credentials, act as the first point for routine MNO operational tasks, and notify key teams of material issues.
• Contract, Legal & Document Execution Support. Coordinate signing workflows across MNOs, banks, and suppliers; maintain signing trackers; upload executed agreements to repositories; and escalate delays or legal concerns.
• Compliance, Regulatory & Finance Administration. Track local compliance cycles (tax clearance, licence renewals, filings), assist with document collection for audits and regulatory requests, and flag expiring licences.

What you do not own

• Country Leadership & Strategy — sits with the Country Director.
• Senior External Stakeholder Ownership & Primary Relationship Holding — sits with the Country Director.
• Commercial, Pricing & Legal Sign-Off — sits with Country Director, Legal & Group Functions.

How the role is measured

• Onboarding & Contract Cycle Times. Speed and completeness of merchant KYC documentation and MNO submission tracking.
• Administrative & Record Currency. Timely upload and maintenance of executed contracts, licences, and compliance filings.
• Operational Responsiveness. Timely follow-up and escalation of wallet requests, MNO operational issues, and office admin.

What we are looking for

• Experience. Minimum 3 years of experience in administration, operations coordination, project coordination, partner support, banking, telecoms, fintech, payments, or a similar environment.
• Proactive Follow-Through. Persistent in chasing open tasks and action items, with strong attention to detail and clear escalation boundaries.
• Tooling. Strong working knowledge of Google Workspace or Microsoft Office (Docs/Word, Sheets/Excel, Calendar, Email).
• Domain. Experience working with MNOs, banks, regulators, tax authorities, or fintech/payments stakeholders is an advantage.
• Languages. Fluency in English and Swahili/relevant local language(s).
• Remote Work. Comfortable and experienced with working effectively in a remote team environment.

Key competencies

• Organizational & Tracking Precision — Ability to manage multiple trackers, deadlines, documents, and stakeholders simultaneously.
• Professional Communication — Clear, professional communication with external partners (MNOs, banks, regulators) and internal teams.
• Discretion & Confidentiality — High level of integrity, confidentiality, and composure in a remote, fast-paced environment.