Full-Time
AWS Amazon Connect Configuration & Deployment Engineer/Architect
CG Infinity
201-500 employees
People-first tech services and Salesforce integration
No salary listed
Dallas, TX, USA
Remote
 DevOps & Infrastructure (1) |
|---|
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- Experience implementing and administering Amazon Connect solutions.
- Strong knowledge of AWS cloud services, including Identity and Access Management, Lambda, API Gateway, DynamoDB, CloudWatch, and related services.
- Hands-on experience with Infrastructure as Code tools such as OpenTofu or Terraform.
- Experience designing and implementing continuous integration and continuous delivery pipelines in AWS environments.
- Knowledge of identity management, single sign-on, and enterprise authentication integrations.
- Experience with access control frameworks, security standards, and governance practices.
- Understanding of contact center operations, routing, telephony, and DNIS implementation.
- Experience with configuration management and environment promotion strategies.
- Strong troubleshooting, testing, and documentation skills.
- Excellent communication and stakeholder engagement abilities.
- Deploy ACCO user interfaces, APIs, and AWS resources using OpenTofu Infrastructure as Code.
- Configure and deploy pre-built ACCO modules and flows within Amazon Connect environments.
- Assess, configure, and optimize DynamoDB implementations to support ACCO functionality.
- Design and implement tagging strategies and access control frameworks aligned with organizational standards.
- Establish and document attribute taxonomies, naming conventions, and configuration standards.
- Execute functional testing, validate deployments, and assess ACCO framework performance.
- Develop and maintain operational, configuration, and security documentation.
- Configure user access models and support access management processes.
- Integrate enterprise single sign-on solutions with identity providers.
- Design and implement continuous integration and continuous delivery pipelines for ACCO configuration and deployment management.
- Establish processes for synchronization of configuration data across non-production environments.
- Configure telephony services, including DNIS setup and validation for Amazon Connect environments.
- Create sample configurations, including queues, routing patterns, and telephony configurations to support common contact center use cases.
- Document deployment procedures, testing outcomes, operational processes, and ongoing support requirements.
- AWS certifications such as Solutions Architect, Developer, or DevOps Engineer.
- Experience with large-scale Amazon Connect deployments.
- Familiarity with contact center modernization initiatives.
- Experience working in highly regulated or enterprise environments.
- Knowledge of DevOps best practices and cloud governance models.
CG Infinity provides technology services with a people-first approach. It helps clients in industries like Energy & Utilities and Financial Services by delivering Salesforce implementations, Salesforce-backend integrations, and custom software solutions. The company uses small, blended teams led by senior leaders who work alongside the client’s team to ensure projects meet objectives and are delivered smoothly. Instead of vague guarantees, CG Infinity focuses on practical collaboration and hands-on leadership to simplify complex technology transitions. Its differentiator is the direct involvement of leaders and a strong emphasis on aligning technology work with client goals, resulting in high success rates and clear, practical outcomes. The overall goal is to help businesses thrive in the modern market by using technology to improve operations and drive enterprise success.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Plano, Texas
Founded
1998
Get referred to CG Infinity
See people who can refer or advise you
Simplify's Take
What believers are saying
- 2026 careers data shows 13 open roles, signaling continued hiring and project demand.
- A 2025 case study cut an energy efficiency process from seven minutes to under one second.
- Tanya Shepherd's 2024 promotion signals investment in back-office offerings for energy clients.
What critics are saying
- CG Infinity still depends heavily on Salesforce and energy utilities, exposing concentrated demand risk.
- No visible 2025-2026 layoffs, funding, or revenue scale signals suggests limited disclosure and fragile transparency.
- If Salesforce commoditizes consulting through Agentforce partners, CG Infinity's margin pool shrinks fast.
What makes CG Infinity unique
- CG Infinity is a Salesforce Platinum Partner with multi-cloud delivery and Ignite integration tooling.
- Its energy and utilities practice spans prospect-to-cash, back-office integration, and Utilities Cloud.
- Plano, Houston, New Delhi, and Albuquerque give it distributed delivery capacity.
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Benefits
401(k) Company Match
Health Savings Account/Flexible Spending Account
Life Insurance
Hybrid Work Options
Company News
Revenue Assurance: A Critical Aspect for Every BusinessDALLAS, June 10, 2024 /PRNewswire/ -- At CG Infinity, we've cultivated a strong and enduring customer portfolio within the energy and utilities industry. Over the past decade, we've been instrumental in enhancing our clients' front-office technology platforms. Thanks to Tanya's visionary leadership, we now offer robust solutions for back-office technology implementation and integration. (PRNewsfoto/CG Infinity) (PRNewsfoto/CG Infinity). Before joining CG Infinity, Tanya held senior leadership positions in the software industry, where she was involved in architecting and implementing enterprise solutions. With experience working with clients across various energy markets in the US and internationally, she brings extensive knowledge of the energy sector
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