Full-Time

IT Support Specialist

Posted on 6/5/2024

VAST

VAST

51-200 employees

Private space station development for human missions

Hardware

Compensation Overview

$$26.98 - $$32.97Hourly

+ Equity

Mid

Long Beach, CA, USA

Required Skills
Communications
Zendesk
JIRA
Requirements
  • 2+ years of experience in IT
  • Proven experience with ITSM tools
  • Strong problem-solving skills and ability to work independently and collaboratively
Responsibilities
  • Exhibits excellent communication and interpersonal skills
  • Demonstrated ability to resolve difficult technical issues with limited information
  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
  • Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
  • Strong troubleshooting of Windows 10/11 operating system
  • Strong troubleshooting of MacOS
  • Some understanding of Active Directory or LDAP
  • Comfortable replacing hard drives, memory and other computer components
  • Onboarding/ offboarding users
  • Perform timely workstation hardware and software upgrades as required
  • Provide support for multiple locations
  • Installing, moving, equipment that may weigh up to 50 lbs

Vast is developing Haven-1, the world's first private space station, designed for extended human spaceflight missions and scientific research opportunities, including lunar artificial gravity. The space station is compatible with SpaceX Dragon spacecraft and offers privacy, internet access, and panoramic views of space.

Company Stage

N/A

Total Funding

N/A

Headquarters

Long Beach, California

Founded

2021

Growth & Insights
Headcount

6 month growth

0%

1 year growth

22%

2 year growth

505%