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MCI

Provides BPO call center outsourcing services

Entry-Level High-Value Account Prospecting

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeRemote in PhilippinesRemote

About the Job

Requirements

  • Applicants must be at least 18 years old.
  • A bachelor's degree or equivalent work experience is required.
  • Strong written and verbal communication skills are required.
  • Applicants must be able to type at least 20 words per minute.
  • Basic proficiency in Microsoft Office and Windows operating system is required.
  • Applicants must be reliable, organized, and self-motivated.
  • Problem-solving, multitasking, and time-management skills are required.
  • A customer-first mindset, with empathy and professionalism, is required.
  • Applicants must be authorized to work in the country where the job is based.
  • Applicants must be willing to submit to a Level II background and/or security investigation with fingerprinting, where applicable.
  • Applicants must be willing to submit to drug screening, where applicable.

Responsibilities

  • Identify and qualify new prospects through outbound calls, email campaigns, social media, and referrals.
  • Plan and execute targeted outreach campaigns to high-value prospects.
  • Make introductory calls and communicate the value of MCI's call center outsourcing and staffing solutions.
  • Schedule meetings between qualified leads and the MCI executive team.
  • Log interactions, track progress, and maintain accurate records in the customer relationship management system.
  • Monitor competitors and industry trends to refine targeting strategies.
  • Craft narratives about MCI's services to engage and convert prospects.

About the Company

MCI

Provides BPO call center outsourcing services

MCI provides business process outsourcing and call center services to a wide range of clients in both B2B and B2C markets. The company handles customer interactions and back-office tasks to improve customer experience, boost efficiency, and reduce client costs. With operations in seven countries and a global team of over 5,000 associates, MCI delivers support at scale across multiple languages and industries. Growth comes from organic expansion and acquisitions, assembling a family of firms that offer complementary services under a single umbrella. MCI’s main differentiators are its global reach, long-term client relationships, and focus on measurable outcomes such as higher customer satisfaction and lower operating expenses. The company’s goal is to help clients streamline their customer-facing processes and back-office operations while driving cost savings and revenue improvements.

Company size
1,001-5,000
Company stage
Early VC
Total funding
$4.2M
Headquarters
Iowa City, IA
Founded
2015

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