Hope Services

Disability and mental health support services

Job Coach

Case Management & AdvocacyUpdated on Nov 14

Full-timeSanta Cruz, CA, USA$22.53 /hr

About the Job

Requirements

Possess a high school diploma, GED, or equivalent, plus one year of related experience.
Have a clear driving record and a valid driver's license.
Be able to understand and relate to individuals with disabilities, their families, the community, and Hope personnel.
Be flexible with work hours, locations, and types of assignments within the greater service region.
Be able to observe, evaluate, document, and communicate verbally and in writing.
Be able to accept supervision and work cooperatively with Employment Services staff, clients, and employers.
Be able to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings.
Use critical thinking in decision-making, maintain organizational and record-keeping skills, and exercise independent judgment.
Have basic computer knowledge.
Be able to perform duties associated with time-study development.
Know and be committed to the principles and concepts of normalization.
Be flexible in scheduling and prioritizing tasks.
Be able to transport self and clients to multiple employer locations as needed.
Be able to drive and transport clients extensively in the local community, stand and walk, work around dust, noise, pollen, and varying weather conditions, perform writing and computer work, and use machinery and large equipment at employer locations.

Responsibilities

Provide supports for clients' success in employment placements through evaluation, training, goal setting, and follow-up for job retention.
Liaise with employers by providing training, supports, and consultation on employment-related issues to promote long-term employment success.
Monitor assigned clients, provide advocacy and referrals, and assist with accommodations and Americans with Disabilities Act-related issues.
Comply with employer policies and procedures while assigned to their locations.
Represent the agency in the community and maintain professional relationships with family members, employers, and funding sources.
Complete required reports and documentation, maintain accurate case files, conduct annual and semi-annual meetings, and prepare individualized service plans.
Comply with agency and departmental safety and confidentiality standards.
Work independently in the community; develop and implement instructional plans and social-skills training; and provide interventions as needed.
Work in varied settings and assignments to accommodate changing needs or employer requests, including changes in hours and location.
Perform task analyses and time studies for wage evaluations as required by the Department of Labor.
Act as a mandated abuse reporter.
Perform other duties as assigned to support program efficiency.

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

Hope Services is currently hiring On-Call Job Coaches for our renowned Community Employment Services program. The on-call Job Coach provides individualized service to Hope Services clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for Hope Services clients placed in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided are consistent with Hope Services mission and values.

Pay Rate: $22.53/hr

Schedule: Varies (Days, Evenings)

On-Call Job Coach - Principle Responsibilities

1. Provides needed supports to assure client success in employment placements. Evaluation, training, goal setting and follow-up services for successful job retention.

2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment.

3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues.

4. Complies with employer policies and procedures while assigned to their locations.

5. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources.

6. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans.

7. Assures compliance with Agency and departmental safety and confidentiality standards.

8. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed.

9. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location.

10. Performs task analysis and time studies for wage evaluations as required by DOL.

11. Acts as a mandated abuse reporter.

12. May perform other duties as assigned to assure the efficiency of the program.

Minimum Qualifications

The Job Coach should possess a High School diploma, G.E.D. or equivalent plus one year of related experience.

Clear driving record and a valid Driver's License.

Knowledge, Skills and Abilities

1 Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel.

2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region.

3. Ability to observe, evaluate, document and communicate verbally and in writing.

4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers.

5. Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings.

6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment.

7. Basic computer knowledge.

8. Ability to perform all duties associated with time study development

9. Knowledge and commitment to the principles and concepts of normalization.

10. Ability to be flexible with scheduling and prioritization of tasks.

11. Ability to transport self and clients to multiple employer locations as needed.

Physical & Environmental Conditions

Extensive amount of time driving and transporting clients in the local community, standing and walking. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of machinery in a production environment as well as large equipment at employer locations.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

About the Company

Hope Services

Disability and mental health support services

Hope Services offers supports for people with developmental disabilities and mental health needs in Silicon Valley, including day programs, training and employment opportunities, community living support, and mental health services. These services are delivered through tailored programs that help clients participate in the community, gain skills, and access needed care. The organization differentiates itself with an integrated, community-based approach that combines daily supports with mental health services and advocacy tailored to individual needs. The goal is to improve well-being, independence, and social inclusion so clients can live fulfilling lives and actively participate in their communities.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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