Walgreens

Retail pharmacy chain with health services

District Pharmacy Supervisor

PharmacyPosted on Nov 12

Full-timeWake Forest, NC, USANo salary listed

About the Job

Requirements

A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution is required.
Three years of retail pharmacy management experience is required.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date, is required.
Willingness to obtain Immunization Certification within six months of the hire date is required.
A valid driver's license is required.
Willingness to work a flexible schedule, including extended days, evenings, and weekends, is required.
Willingness to travel at least 80% of the time for business purposes, within and outside the state, is required.

Responsibilities

Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care.
Drive high-quality, patient-centered care across pharmacies in the assigned scope.
Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives; manage payroll, expenses, and overall cost control.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and be accountable for pharmacy performance, clinical quality, and the overall patient experience.
Lead recruitment, development, retention, and performance for Pharmacy Managers, Staff Pharmacists, technicians, and the Pharmacy Scheduler; own the pharmacy manager talent strategy and pipeline.
Serve as the standard for pharmacy practice and drive ongoing pharmacy performance across the assigned geography.
Own compliance, patient safety, and adherence, partnering with the Senior District Pharmacy Supervisor, District Manager, and Regional Vice President to drive execution.
Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage the first and second steps of the STEPS approach for escalated clinical quality issues; serve as the district clinical expert and engage directly with Pharmacy Managers on clinical matters.
Manage assigned district performance using Pharmacy Manager feedback to improve store performance and execution.
Work with the District Manager to review district financials and key performance indicators, create action plans, conduct business forecasting and analysis, and support business planning sessions where permitted by law.
Partner with the Regional Vice President, Senior District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
Identify and coach high-potential Pharmacy Managers and manage their Performance Improvement Plans.
Provide guidance on responding to customers' special needs and ensure resolution of pharmacy customer complaints.
Coach and develop Pharmacy Managers to enable execution of pharmacy responsibilities.
Partner with the District Manager as the retail pharmacy expert to cultivate pharmacy skills and acumen through guidance and feedback.
Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and treat team members fairly.
Provide monthly quality and compliance summaries to the Senior District Pharmacy Supervisor and ensure resolution of clinical quality events through coaching and training.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Manage pharmacist scheduling, payroll, and costs.
Participate in and support training efforts as needed.
Monitor personal performance, set high standards, increase knowledge of retail, pharmacy, and management, and seek and share best practices.
Champion a culture of compliance and patient safety.
Cascade information from conference calls, regional meetings, and corporate initiatives, including information from the Support Center, Regional Vice President, and Senior District Pharmacy Supervisor to District Managers, Store Managers, and Pharmacy Managers.
Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications to keep them informed, solicit input, and answer questions.

Job Summary

Responsible for supervising retail pharmacy operations within assigned district. Ensures compliance with all laws, regulations, agreements, company policies, customer service and quality patient care in the pharmacy. Ensures high quality, patient centered care across pharmacies in their scope of responsibility. Accountable for driving overall pharmacy profitability and growth through review, analysis, action planning and implementation of initiatives. Accountable for overall cost control, including payroll and expense management. Directly supervises Pharmacy Managers, Pharmacy Schedulers and is accountable for pharmacy performance, clinical quality and the overall patient experience. Accountable for pharmacy talent pipeline, including leading recruitment, development, retention and performance of Pharmacy Managers, Staff Pharmacists, technicians and the Pharmacy scheduler. Serves as the gold standard for the practice of pharmacy, driving ongoing pharmacy performance across assigned geography. Owns compliance, patient safety and adherence, partnering with Sr. District Pharmacy Supervisor, District Manager and Regional Vice President to drive execution.

Operations

• Fields and resolves pharmacy communications escalated from stores; resolves
appropriate patient complaints.
• Reviews STARS reports and works with pharmacy team on quality improvement plans.
• Manages step one and step two of the STEPS approach for escalated clinical quality issues. Serves as the clinical expert in the district. Engages with Pharmacy Managers directly on clinical matters.
• Manages performance of assigned district, using feedback from Pharmacy Managers to improve performance and execution of stores.
• Works with District Manager to review district financials and KPIs to create action plans, conduct business forecasting and analysis for business planning sessions where permitted by law. Partners with Regional Vice President, Sr. District Pharmacy Supervisor and District Manager to develop pharmacy improvement plans.
• Supports the Pharmacy Talent Acquisition Partner with managing relationships with local schools, colleges and professional organizations.
• Owns the pharmacy manager talent strategy and pipeline, executing the recruitment strategy, identifying and coaching high potential pharmacy managers, and managing Performance Improvement Plans for Pharmacy Managers.

• Ensures the resolution of customer complaints for pharmacy and provide guidance on responses to customers’ special needs to the best of their ability.
• Responsible for overall pharmacy engagement. Focuses on coaching and developing Pharmacy Managers to enable execution of pharmacy responsibilities.
• Partners with District Manager as the retail pharmacy expert to cultivate skills and pharmacy acumen through guidance and feedback that enables overall execution.
• Ensures compliance with all corporate policies, state and federal laws, regulations, agreements and applicable employment laws, and is consistently fair in the treatment of all team members.
• Provides monthly quality and compliance summary to Sr. District Pharmacy Supervisor. Ensures compliance on clinical quality related events, including coaching, training, and through resolution.
• Holds regular touchpoints and development conversations with Pharmacy Manager and Pharmacy Scheduler.
• Accountable for pharmacist scheduling, payroll management and cost management.

Training & Personal Development

• Participates in training and supports training efforts where necessary.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.
• Champions a culture of compliance and patient safety.

Communications

• Cascades related information from conference calls, regional meetings, and corporate initiatives. Reviews and cascades information from the Support Center, Regional Vice President, Sr. District Pharmacy Supervisor to District Managers, and Store Managers or Pharmacy Managers.
• Communicates regularly with managers and team members through one-on-one
discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications

BS in Pharmacy or Doctor of Pharmacy Degree from an accredited educational institution.
3 years of retail pharmacy management experience
Current pharmacist licensure in the states within the assigned geography, or willing and able to obtain state licensure within 6 months of position start date.
Willing to obtain Immunization Certification within 6 months of hire date.
Valid driver’s license.
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willing to travel up to/at least 80% of the time for business purposes (within state and out of state).

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Job Function

Retail

Common Location

3601 ROGERS RD,WAKE FOREST,NC,27587-07634-00698-D

Pay Type

Salaried

Start Rate

160000

Maximum Rate

210000

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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