Avion Hospitality

Hotel management and advisory services

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Part-timeCranberry Township, PA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Prior hospitality or customer service experience is preferred.
Be proficient in Microsoft Office and able to learn hotel management software.
Have a strong aptitude for basic business arithmetic.
Be available to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Deliver warm, attentive, and efficient service from pre-arrival through departure.
Manage guest check-ins and check-outs, process payments, and accurately handle reservation updates.
Respond to guest inquiries, provide recommendations, and handle inbound hotel calls.
Assist in driving room revenue and occupancy through upselling and active room inventory management.
Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Desired Qualifications

College coursework in hospitality or business is a plus.

Description

As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.

Key Responsibilities

Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.
Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.
Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Requirements

Education & Experience: High School diploma or equivalent required (college coursework in hospitality or business is a plus). Prior hospitality or customer service experience preferred.
Guest-First Mindset: Upbeat, personable, and passionate about creating exceptional guest moments.
Tech & Math Savvy: Proficient in Microsoft Office suite with a strong aptitude for learning hotel management software and basic business arithmetic.
Adaptable & Resilient: Thrives in fast-paced environments, multi-tasks effortlessly, and stays calm under pressure.
Clear Communicator: Strong written and verbal communication skills with an ability to active listen and resolve issues efficiently.
Flexible Schedule: Availability to work a flexible schedule, including evenings, weekends, and holidays.

About the Company

Avion Hospitality

Hotel management and advisory services

Avion Hospitality is a hospitality company providing hotel management, operations, and advisory services for owners and investors. Its work spans property operations, sales and revenue strategy, food and beverage, accounting, human resources, and asset support. The portfolio includes select-service, full-service, and lifestyle hotels across multiple brands and markets. Avion operates in third-party hotel management, running properties on behalf of owners rather than functioning as a consumer hotel brand and connecting property-level guest service with portfolio-level commercial strategy and financial oversight. Brand standards and owner objectives must be translated into property-level execution.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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