FedWriters

Professional writing, research, and communications services

Quality Manager - Federal Records Operations

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeLee's Summit, MO, USANo salary listed

About the Job

Requirements

A bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting is required; no substitution is allowed.
At least 3 years of experience managing quality control operations is required.
Demonstrated experience preparing and monitoring internal procedures for compliance with government regulations and policies is required.
Demonstrated experience coordinating operational and administrative actions is required.
A Six Sigma Black Belt is required, or the candidate must be able to earn one within 180 days of contract award.
U.S. citizenship is required.
U.S. residency for at least 3 of the past 5 years is required.
A favorable USCIS Public Trust suitability determination, including an SF-85P background investigation with fingerprinting, is required before starting.

Responsibilities

Own all quality activities across contract task areas at the site.
Lead a team of quality auditors and trainers who handle audit and training functions.
Prepare and monitor internal procedures for compliance with government regulations and policies.
Coordinate operational and administrative actions with site managers.
Use Six Sigma methods to identify root causes and continually improve performance.

Desired Qualifications

A Six Sigma Black Belt already in hand.
Quality control experience in high-volume records, document, or mail processing.
Experience writing Quality Control and Quality Improvement Plans on federal contracts.

Overview

Join our team as a Quality Manager and support U.S. Citizenship and Immigration Services (USCIS) by leading quality control for a high-volume federal records operation. You will run audits and lead quality auditors and trainers, ensuring every task meets federal standards and contract performance levels.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position works Monday through Friday, 8:00 am to 5:00 pm CT, at the USCIS National Records Center (NRC) in Lee’s Summit, MO. The NRC is an underground federal records facility that operates 24/7. Occasional travel to the USCIS Harrisonburg File Storage Facility in Harrisonburg, VA, may be required. Free onsite parking is provided.

Responsibilities

Own all quality activities across contract task areas at your site.
Lead a team of quality auditors and tutors who handle audit and training functions.
Prepare and monitor internal procedures for compliance with government regulations and policies.
Coordinate operational and administrative actions with site managers.
Use Six Sigma methods to find root causes and keep performance improving.

Qualifications

Required:

Bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting. No substitution is allowed.
At least 3 years of experience managing quality control operations.
Demonstrated experience preparing and monitoring internal procedures for compliance with government regulations and policies.
Demonstrated experience coordinating operational and administrative actions.
Six Sigma Black Belt, or able to earn one within 180 days of contract award.
U.S. citizenship.
U.S. residency for at least 3 of the past 5 years.
Clearance: Favorable USCIS Public Trust suitability determination (SF-85P background investigation with fingerprinting) required before start.

Desired:

Six Sigma Black Belt already in hand.
QC experience in high-volume records, document, or mail processing.
Experience writing Quality Control and Quality Improvement Plans on federal contracts.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

Health Insurance
Dental Insurance
Vision Insurance
Long-term and Short-term Disability Insurance
Life Insurance
401(k) Plan
Holiday Pay
Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable depending on experience, education, and clearance level.

About the Company

FedWriters

Professional writing, research, and communications services

FedWriters, Inc. (FWI) provides professional writing, research, and communications services for government and commercial clients, helping them develop and manage a wide range of projects and products. Its offerings focus on improving the quality of documents and communication materials by delivering clear, smooth-flowing writing, effective graphics, and outlines driven by project requirements. The company also emphasizes employee experience, using onboarding and ongoing engagement to build teams that perform meaningfully, with the belief that a positive internal culture translates into better customer results. Compared with competitors, FedWriters blends domain-focused writing and research with a structured approach to outlining and visuals, and it highlights an engaged workforce as a differentiator. The goal is to produce accurate, well-organized documents and communications that support successful programs and deliver a strong customer experience.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Fairfax, VA
Founded: 2010

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