Guest Service Agent – Front Office

Job Description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Qualifications

• Education: Diploma Holder or Graduate in Hotel Management.

• Experience: Fresher / 1–2 years as GSA 

• Skills: Excellent communication, interpersonal, and computer (PMS) skills.

• Personality: Courteous, well-groomed, and guest-oriented.

Additional Information