Director of Commercial and Ancillary Services

Job Description

What You Will Do

AIR Communities is seeking a strategic, analytically driven Director, Commercial & Ancillary Services to lead financial management, commercial leasing, lease administration, and ancillary revenue performance across the portfolio. Reporting to the Vice President, Commercial & Ancillary Services, this role will maximize revenue, improve operational performance, strengthen commercial tenant relationships, and support long-term asset strategy through financial analysis, forecasting, revenue optimization, and disciplined execution.

This leader will partner with Accounting, Property Operations, Asset Management, and other business partners to translate financial and operational data into actionable insights, identify revenue opportunities, and ensure commercial and ancillary programs are administered accurately and effectively.

The successful candidate will combine strategic thinking, financial expertise, operational discipline, and collaborative leadership while partnering closely with the Vice President, mentoring at least one direct report, and advancing departmental and portfolio-wide objectives.

Commercial Leasing, Revenue Growth & Asset Strategy

Develop and execute commercial leasing strategies that support asset objectives, resident needs, tenant quality, and long-term revenue goals while maintaining a high-quality commercial and retail tenant mix aligned with property-level and portfolio-wide strategies.

Evaluate prospective tenants and commercial opportunities based on financial performance, tenant suitability, market considerations, and alignment with asset strategy.

Lead or oversee the negotiation of commercial leases, renewals, extensions, amendments, and other agreements in coordination with the Vice President and appropriate internal partners.

Identify opportunities to increase commercial rent, commercial parking income, and other ancillary revenues through improved leasing, pricing, contract terms, and program performance.

Build and maintain strong relationships with commercial tenants, brokers, and other external partners to support leasing activity, tenant retention, and revenue growth.

Monitor commercial and ancillary performance, identify trends and opportunities, and recommend initiatives that improve financial results and operational effectiveness.

Lease Administration, Contract Management & Compliance

Oversee the accuracy and completeness of the commercial lease database, ensuring lease terms, financial obligations, and related documentation are properly maintained.

Ensure commercial lease setup, recurring rent charges, monthly billings, and applicable expense estimates are accurate and timely.

Monitor critical lease dates, renewal and expiration schedules, contractual obligations, and compliance requirements to minimize financial and operational risk.

Maintain complete tenant files and current Certificates of Insurance in accordance with established requirements.

Maintain accurate ancillary services contract records, including key terms, expiration dates, renewal schedules, and applicable financial obligations.

Establish effective processes, documentation, and controls for lease and contract administration, billing, reporting, data integrity, and coordination among Commercial & Ancillary Services, Accounting, and Property Operations.

Financial Management, Planning & Reporting

Lead annual budgets, monthly forecasts, variance analyses, and long-range financial plans for commercial and ancillary revenue programs, supported by financial models, scenario analyses, and performance forecasts that inform strategic planning, revenue optimization, and business decisions.

Prepare timely, accurate executive reporting and presentations on commercial rent, parking, ancillary revenues, operating performance, key trends, risks, and opportunities to support leadership decisions, asset strategy, and portfolio performance.

Analyze actual results against budget and forecast, identify performance drivers and emerging risks, and recommend corrective actions and opportunities for improvement.

Monitor Accounts Receivable, delinquency trends, collections, and outstanding balances, partnering with appropriate teams to address issues and improve collection performance.

Partner with Accounting to ensure annual Common Area Maintenance (CAM) reconciliations and estimates of future-year expenses are completed accurately and on time.

Ancillary Services & Property Operations

Oversee the financial performance and administration of parking and other ancillary revenue programs, identifying opportunities to improve revenue, service delivery, contract management, and the resident and tenant experience while ensuring alignment with portfolio objectives and property needs.

Serve as a key point of contact for property teams regarding commercial tenants, lease-related matters, and ancillary service programs.

Collaborate with Property Operations and other internal partners to resolve tenant concerns, address operational challenges, and support effective property-level execution.

Support consistent program administration, clear accountability, and effective communication across corporate and property teams.

Develop reporting and analytical tools that help stakeholders monitor performance, identify trends, and make informed operational decisions.

Strategic Partnership, Process Improvement & Leadership

Work closely with the Vice President, Commercial & Ancillary Services, in a collaborative, shared-responsibility environment to establish priorities and advance departmental goals.

Provide guidance, coaching, and mentorship to at least one direct report, supporting individual development, accountability, and strong team performance.

Partner with Accounting, Property Operations, Asset Management, and other stakeholders to align financial objectives, leasing strategy, operational execution, and reporting, translating complex information into clear recommendations for business partners and senior leadership.

Identify opportunities to improve financial processes, reporting capabilities, data quality, and operational efficiency.

Document policies, procedures, and process flows to promote consistency, accuracy, and effective internal controls.

Participate in special projects, cross-functional initiatives, and strategic planning efforts that support revenue growth and overall business performance.

Foster a collaborative, accountable, and team-oriented culture consistent with AIR Communities' values.

A Bit More About Who You Are

You're Financially and Analytically Driven. You apply expertise in budgeting, forecasting, variance analysis, and financial modeling to evaluate performance, identify trends, and recommend practical actions that support business objectives.

You're an Excel Expert. You use advanced formulas, PivotTables, financial models, and complex datasets to build efficient analytical tools and interpret large volumes of financial and operational data.

You're a Strategic, Results-Oriented Thinker. You connect financial performance, leasing decisions, tenant mix, contract terms, and ancillary services to broader asset and portfolio objectives; balance near-term results with long-term value creation; and turn analysis into measurable revenue and operational improvements.

You're Detail-Oriented and Process-Minded. You understand the importance of accurate lease data, timely billing, reliable financial reporting, contract compliance, and consistent processes. You anticipate risks and work proactively to resolve issues.

You're a Collaborative Leader and Clear Communicator. You build strong relationships across corporate and property teams, mentor others, share responsibility effectively, and translate complex financial information into concise recommendations that help stakeholders and senior leaders make informed decisions.

You're Motivated by AIR Communities' Values and Culture. You demonstrate integrity, respect, collaboration, customer focus, and performance in your work. You are adaptable, self-motivated, and committed to continuous improvement.

Keys to Success

Strategic Financial Management: Produces sound budgets, forecasts, financial models, and performance analyses that guide decisions and improve commercial and ancillary results.

Revenue Optimization: Identifies opportunities to improve commercial and ancillary revenue, tenant mix, and overall portfolio performance.

Operational Excellence: Ensures accurate lease and financial data, timely billing and reporting, contract compliance, and consistent administration across the portfolio.

Analytical Problem-Solving: Uses financial and operational data to identify root causes, assess opportunities, and recommend practical solutions.

Leadership and Accountability: Develops direct reports, establishes clear ownership, delivers results, and advances departmental priorities in partnership with senior leadership.

Cross-Functional Collaboration: Builds productive partnerships with Accounting, Property Operations, Asset Management, and other stakeholders.

Communication and Influence: Clearly presents financial results, explains business implications, and develops support for recommended actions.

Adaptability and Continuous Improvement: Navigates changing priorities while identifying ways to improve systems, processes, and business outcomes.

Qualifications

What You Have

Bachelor's degree in Finance, Accounting, Business Administration, Real Estate, or a related field.

Significant experience in financial planning and analysis, commercial real estate, property operations, commercial leasing, ancillary revenue management, or a related discipline, including developing budgets, forecasts, financial models, variance analyses, and executive-level reporting.

Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, financial modeling, and data analysis, with proficiency in Microsoft Office applications and Power BI.

Experience analyzing financial performance, identifying revenue opportunities, and translating complex data into actionable recommendations.

Experience managing or overseeing commercial leases, contract administration, tenant relationships, accounts receivable, billing, or related financial and operational processes.

Demonstrated ability to collaborate across departments and influence stakeholders without relying solely on direct authority.

Experience providing leadership, guidance, or mentorship to team members.

Strong organizational skills, attention to detail, communication abilities, and sound business judgment.

Ability to balance strategic priorities with operational execution in a fast-paced, evolving environment.

Highly Desirable Skills and Experience

Experience in multifamily real estate, commercial real estate, retail leasing, or real estate investment trust (REIT) operations.

Experience overseeing parking revenue, ancillary services, or other property-related revenue programs.

Proficiency in SQL, VBA, and/or other tools used to automate reporting, improve data analysis, and streamline processes.

Experience with financial planning, reporting, and property management systems, including Hyperion or comparable platforms.

Experience preparing executive presentations and communicating financial performance, risks, and opportunities to senior leadership.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $150,000-$170,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus 6% company contributions.
• Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is 11/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. 

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: 150000 to 170000 (USD) (YEARLY)