Business Computer Associates

IT Systems Engineer

System AdministrationConfirmed live in the last 24 hours

Full-timeMiami, FL, USANo salary listed

About the Job

Requirements

At least 5 years of desktop and server engineering and administration experience; classroom or training-center time does not count toward real-world experience.
At least 3 years of design, implementation, and support experience with Windows Server platforms, including Active Directory, DNS, security, and backup/disaster recovery.
Experience with server VMware virtualization and shared storage.
Experience with Exchange, SQL, and Citrix.
Experience with desktop Windows platforms, Group Policy, and profile management.
Experience with LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, routers, firewalls, SNMP, DHCP, and DNS.
An associate degree or higher, or equivalent work experience in the IT or consulting field.
Current MCITP: Server Administrator certification or above.
At least one current CompTIA certification: A+, Network+, Security+, or Server+.
A valid driver's license and reliable transportation.
Availability between 8:30 a.m. and 5:30 p.m. Monday through Friday, and availability for 24x7 on-call coverage.
Ability to lift 50 pounds and type 30 words per minute.
Non-smoker; smoking is prohibited at BCA and all client sites.

Responsibilities

Troubleshoot and resolve complex issues across Tier 1 through Tier 3.
Provide remote and on-site services to clients, including extensive interaction with end users in diverse computing environments.
Communicate with clients by phone, email, and in person, and explain technical projects and support resolutions to non-technical people.
Use available resources to resolve issues quickly and provide best-practice IT solutions.
Take ownership of projects and complex problems and follow through with minimal supervision.
Document work throughout the day and provide detailed ticket and timesheet updates.
Work with a diverse range of technologies and maintain familiarity with best-practice IT procedures for networks serving 5 to 100 users.

Desired Qualifications

Learn new technologies and stay abreast of industry changes.

Job Description

IT Systems Engineer with extensive experience in design, implementation, and diagnostics of networks, LAN/WAN, security, and servers.

We are looking to fill an opening for an IT Systems Engineer (specifically Tier 2-3 escalation and consultant) to help serve our growing client base. Our IT Systems Engineer will have the primary responsibility of providing remote & on-site services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology.
Our IT Systems Engineer is challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.

Job Details:

You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).
The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical people
Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions
Ability to take ownership of projects and complex problems and follow through with minimal supervision
Ability to document work continuously through-out the day and provide detailed ticket and time sheet updates
Desire and self-motivation to learn new technologies and stay abreast of industry changes
Ability and positive attitude towards working with a diverse range of technology daily
Familiar with best practice IT procedures for networks from 5 to 100 users, ability to convey essential information to clients
Valid driver’s license with reliable transportation
Non-smoker. Smoking is prohibited at BCA and all client sites.
Dependable and reliable, available between 8:30AM and 5:30PM Monday-Friday
Available on-call 24x7.
Ability to lift 50lbs, Ability to type 30 wpm

Qualifications

5+ years of desktop and server engineering and administration experience is mandatory – Classroom or training center time does not count towards real-world experience
3 or more years of design, implementation and support experience with the following technologies:

- Server Platforms: Windows 2008/2012/R2 Server (AD, DNS, Security, Backup/DR)

- Server VMware Virtualization and Shared Storage

- Network Applications: Exchange 2007/2010/2013, SQL 2005/2008/2012, Citrix

- Desktop Platforms: Windows XP/Vista/7 (32/64bit) (Group Policy, Profile Management) - Networking: LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, Routers, Firewalls, SNMP, DHCP, DNS

Associates Degree or higher or equivalent work experience in the IT / Consulting field
Current MCITP: Server Administrator or above
Current CompTIA Certification: One or more – A+, Network+, Security+, Server+

Additional Information

About the Company

Business Computer Associates

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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