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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Advisor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive the metal cash container, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures and regulations for deposits and cash withdrawals, account credits and debits, check payments, service payments, loan payments, foreign-currency exchange, transfers, remittances, opening individual accounts, and selling card-protection, multiple, and client retirement insurance products.
  • Identify customers when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operational limits or shortages to the Office Deputy Manager.
  • Offer and/or sell financial products such as cards, loans, installment cash products, subrogated products, or others in the assigned incentive portfolio.
  • Keep customer database information accurate and up to date.
  • Plan commercial activities using available tools and coordinate with the Office Manager and Deputy Manager to meet product, service, and migration targets.
  • Use every opportunity at the teller window or service area to market products and services and update and maintain customer information.
  • Conduct ongoing cross-selling, offering complementary products when appropriate rather than limiting the interaction to a single product or transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints responsibly, providing quality service and timely responses.
  • Identify dissatisfied customers or customers intending to end their relationship with the bank and offer value-adding alternatives to retain them.
  • Monitor customers’ current and overdue risk and plan and carry out necessary recovery and management actions.
  • Track the PPG against assigned objectives and activities, make necessary corrections and adjustments, and coordinate with the Office Manager.
  • Attend assigned meetings and share relevant observations and information about customer characteristics and needs with office members.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure processes involving batch transactions are properly controlled and completed, including cancellation of cards before settlement dates.
  • Update and properly file customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection, multiple, and client retirement insurance products.
  • Conduct commercial activities and campaigns for non-personalized customer segments and office customers not assigned to a portfolio.
  • Receive, count, verify, enter, and report cash remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform office accounting reconciliation with the Office Deputy Manager.
  • Inform, issue, cancel, and duplicate debit cards within delegated authority with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with ATM cash replenishment.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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