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Royal Bank of Canada

Global banking, wealth management, and insurance

Director Process Engineering

IT OperationsConfirmed live in the last 24 hours
Full-timeToronto, ON, CanadaIn-person

About the Job

Requirements

  • Proven experience in process engineering, business process improvement, or a similar role, ideally within Enterprise Architecture, IT governance, or a technology environment.
  • Strong understanding of architecture concepts, governance frameworks, and tool chains, such as Enterprise Architecture repositories, integration and automation platforms, and workflow tools.
  • Track record of simplifying complex processes and delivering measurable efficiency gains.
  • Analytical mindset with the ability to balance speed against control and compliance.
  • Strong stakeholder management and communication skills, with ability to influence.
  • Five to seven years of experience.
  • Bachelor's degree in Industrial or Systems Engineering, Computer Science, Information Systems, Business or Management Information Systems, or equivalent in a related field.

Responsibilities

  • Design and implement scalable platforms, services, and governance workflows supporting the Enterprise Architecture mandate and architecture community.
  • Map and assess the current tool chain to identify opportunities for agile and process-improving solutions; establish seamless integration across Enterprise Architecture platforms and services and with Enterprise platforms to reduce friction, maximize end-user value, and drive adoption.
  • Improve tool integration and data flow to reduce manual effort and accelerate governance decisions.
  • Leverage in-house automation and artificial intelligence support to accelerate modernization, scale service, insights, and governance, and drive automation in the tool chain.
  • Establish repeatable, sustainable processes and drive continuous improvement.
  • Drive initiatives for data lineage and metadata management to ensure continual high-quality data.
  • Partner with line-of-business and functional architects, platform owners, and risk stakeholders to align on product and process improvements needed to achieve strategic goals.
  • Define and track success metrics that balance efficiency and business value, including time saved and integration scale, with governance effectiveness, including compliance, risk, and standards adherence.
  • Manage a team of subject-matter experts to deliver and advance strategic objectives.
  • Build and mentor a high-performing team.

Desired Qualifications

  • A master's degree, such as an MS in Engineering Management, Information Systems, Enterprise Architecture, or an MBA, is preferred for senior levels.
  • Relevant coursework or formal training in business process management, systems thinking, and IT service management is valued.

About the Company

Royal Bank of Canada

Global banking, wealth management, and insurance

What does RBC do? It provides a wide range of financial services including personal and commercial banking, wealth management, insurance, investor services, and capital markets to clients in Canada, the United States, and 27 other countries. How do its products work? It earns revenue from loans, mortgages, investment products, and advisory services, and uses technology to deliver a seamless client experience across a diversified set of financial services, with an emphasis on digital tools and customer service. How is RBC different from competitors? It combines scale and global reach with a principles-led culture, a strong focus on community impact, and a large, diverse workforce (94,000+ employees) to drive client outcomes and continuous innovation. What is RBC’s goal? To help clients prosper and communities thrive by delivering reliable financial solutions and services while adapting to changing needs and maintaining leadership in the financial sector.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1864

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