Retail Back of House Operator

Job Title 

Retail Back of House Support :76th and 3rd

Job Description

Retail Back of House Operator

Location: 76th & 3rd, New York, NY

Part Time

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Retail Back of House Operator who will serve as the backbone of our store's operations, ensuring every piece of art is handled with care and precision. You'll receive, prepare, and hand off customers' artwork while partnering closely with front-of-house teammates to deliver a seamless customer experience. This role reports to the Store Manager.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a Retail Back of House Operator, You Will:

• Receive shipments accurately, verify contents, and keep inventory organized
• Process and package all outbound artwork with care, maintaining a meticulous chain of custody
• Assemble our "Gift and Go" tabletop frames, meeting all quality standards
• Prepare completed orders for pickup, ensuring a smooth customer handoff
• Collaborate with front-of-house staff to create a seamless customer experience
• Maintain a clean, safe, and efficient back-of-house workspace
• Work a flexible schedule that includes peak business days, weekends, and holidays

Who You Are:

• You have experience in a retail, hospitality, or operations-focused role
• You're highly organized with strong attention to detail
• You're a self-starter who is comfortable working independently
• You're a positive team player with excellent communication skills
• You're a quick learner who is eager to master new tools and processes
• You bring excitement for working in a creative, fast-paced environment

Physical Requirements:

This role requires the ability to perform the following physical tasks on a regular basis:

• Standing for extended periods of time (up to 8  hours per shift)
• Light lifting up to 30lbs— carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks:

• Framebridge employee Free Frame codes and discounts
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• And more!

Salary Information:

The base pay is $18.00 per hour, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Part time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.