Marketing Operations Manager

Job Description

This role is based in our Boulder, CO or Phoenix, AZ office.

The Marketing Operations Manager is a pivotal role that supports key initiatives across marketing pillars, ensuring operational excellence, process enablement, and alignment with agile ways of working. Reporting to the VP of Marketing, this role is responsible for managing budgets, coordinating strategy cycle planning, safeguarding processes, and enabling cross-functional collaboration to drive efficiency and effectiveness across marketing activities.

The Marketing Operations Manager acts as the central coordinator for supplier management, operational projects, and cross-team initiatives, including registration briefing, app briefing, and signage, working closely with digital operations and broader operations teams. By embedding agile workflows and ensuring adherence to processes, this role ensures marketing teams are equipped to deliver impactful campaigns and projects seamlessly.

Role Accountability and Duties:

Budget Management and Strategy Cycle Planning

• Oversee budget management across marketing pillars, ensuring accurate tracking, reporting, and alignment with strategic priorities.
• Support the strategy cycle planning process, coordinating timelines, deliverables, and cross-team collaboration to ensure alignment with organizational goals.
• Provide regular budget updates and insights to stakeholders, highlighting opportunities for optimization and efficiency.

Process Enablement and Agile Ways of Working

• Safeguard marketing processes by ensuring adherence to established workflows and frameworks across teams.
• Act as a champion for agile ways of working, embedding iterative planning, adaptability, and collaboration into marketing operations.
• Identify and implement process improvements to enhance efficiency and enable teams to deliver high-quality outputs.

Supplier Management Coordination

• Serve as the coordinator for supplier management, ensuring smooth onboarding, contract management, and adherence to procurement processes.
• Act as the liaison between Group Marketing Procurement, suppliers and marketing teams, ensuring alignment with project needs and timelines.
• Monitor supplier performance and provide recommendations for improvements or changes as needed to Group Marketing Procurement.

Cross-Team Project Coordination & Execution

• Collaborate with digital operations and operations teams to enable key projects, including registration briefing and management, app setup, and signage coordination.
• Support the team in the management of deliverables as part of the marketing barter agreements across the portfolio
• Act as the central point of coordination for cross-functional initiatives, ensuring timely delivery and alignment with broader marketing goals.
• Support the implementation of tools and systems that enhance operational efficiency and project delivery.

Enablement and Collaboration

• Foster collaboration between teams, ensuring alignment on shared goals and priorities.
• Provide training and support on processes and tools to enable teams to work effectively and efficiently.

Performance Monitoring and Reporting

• Establish and monitor KPIs for marketing operations, including process adherence, budget utilization, and project delivery timelines.
• Analyze operational performance data to identify trends, opportunities, and areas for improvement.
• Provide regular updates to stakeholders, highlighting operational successes and recommendations for optimization.

Qualifications

QUALIFICATIONS AND SKILLS

• Proven experience in marketing operations, with expertise in budget management, process enablement, and cross-team coordination.
• Strong ability to safeguard processes and embed agile ways of working across teams.
• Experience in supplier management, including onboarding, contract management, and performance monitoring.
• Exceptional organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Data-driven mindset with a focus on tracking and reporting operational performance metrics.
• Strong collaboration skills, with experience working closely with cross-functional teams, including digital operations and broader operations teams.
• Adaptability and comfort working in a fast-paced, dynamic environment with shifting priorities.

WHAT SUCCESS LOOKS LIKE

• Operational Excellence: Ensure marketing teams across pillars are equipped with efficient processes, tools, and resources to deliver impactful campaigns and projects.
• Budget Optimization: Manage budgets effectively, providing insights and recommendations to maximize efficiency and align with strategic priorities.
• Agile Enablement: Embed agile ways of working across marketing operations, fostering adaptability and iterative planning.
• Supplier Coordination: Ensure smooth supplier management processes, delivering high-quality outputs aligned with project needs.
• Cross-Team Collaboration: Act as the central coordinator for cross-functional initiatives, ensuring timely delivery and alignment with broader marketing goals.
• Performance Optimization: Use operational performance data to refine processes and drive continuous improvement across marketing operations.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $70,000 $85,000 based on experience. 

This posting will automatically expire on December 10, 2026

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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