Information Technology Support Specialist

ABOUT LOZIER

Every day, millions of people interact with Lozier products without even realizing it. From the shelving in retail stores to the storage systems powering warehouses and online fulfillment, our products keep retail moving. If you’ve shopped in a store or ordered online, chances are you’ve experienced what we build.

For 70 years and counting, Lozier Corporation has been the industry leader trusted by top brands across the country. Headquartered in Omaha, Nebraska, with facilities nationwide, we combine innovation, advanced manufacturing, and a people-centric culture to shape the future of retail. At Lozier, you’ll join a team that designs industry-leading solutions, builds products retailers and warehouses depend on, and be part of a company that prioritizes growth and development of its workforce.

BENEFITS AND SCHEDULE

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Monday thru Friday schedule, onsite.

POSITION SUMMARY:

The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities.

ESSENTIAL JOB FUNCTIONS

• Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success.
• Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment.
• Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions.
• Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing.
• Create, review, and maintain work instructions and document processes.
• Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts.
• Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
• Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement.
• Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner.
• Provide weekend and holiday remote coverage of the service desk.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

JOB QUALIFICATIONS

Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired.

Experience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Comp TIA Tech+ certification considered in lieu of degree requirement.

Required Skills

• Demonstrate a sense of urgency, motivation, initiative and accountability.
• CompTIA Tech + Certification within six months.
• Ability to multitask, evaluate and set priorities.
• Intermediate technical ability in the area of computer software, hardware and mobile devices.
• Good verbal/written communication, both in person and over the phone.
• Excellent customer service skills.
• Efficient, effective, and creative problem solving skills.
• Ability to work effectively with tight deadlines and changing priorities.
• Strong time management skills and ability to keep issue tracking tickets up to date.

Preferred Skills

• Microsoft Windows Certifications.
• Cloud technology
• Atlassian Suite (Jira, Confluence, etc.)
• Microsoft 365 fundamentals.

SPECIAL DEMANDS

• Ability to lift up to 50lbs and push/pull up to 25lbs on occasion.
• Ability to bend/squat/reach/climb on occasion.
• On call after hours.
• Ability to travel to other locations.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.