Volunteer Coordinator

Position Title: Purpose Hub Volunteer Coordinator 
Reports to: Volunteer Program Director
Position Structure:Full-Time; 40–45 hours per week. Saturday availability is required based on volunteer group schedules and may include most Saturdays, for either partial or full days. Occasional evening availability is required.
Department: Volunteer Program
Location: Purpose Hub, Fayetteville, AR
Compensation: $38,000 -$45,000 Annually 

ABOUT PURPOSE BRANDS 414 

Purpose Brands 414 (PB414) is a faith-based nonprofit organization that creates and stewards redemptive initiatives where people experience dignity, hope, and the love of Jesus.

Through initiatives that currently include Beautiful Lives Thrift Boutique, Bold Lives Men's Thrift, and Thrift Out, we create ministry opportunities that meet tangible needs, restore communities, develop leaders, and faithfully steward resources for lasting Kingdom impact.

Our vision is to see every person flourish in relationship with Jesus.

ABOUT BEAUTIFUL LIVES THRIFT BOUTIQUE

Beautiful Lives Thrift Boutique is an upscale shopping environment at a thrift price point, serving women of all backgrounds with dignity and hope. 

ABOUT BOLD LIVES MEN’S THRIFT

Bold Lives Men's Thrift will provide a high-end shopping experience without the high-end price tag, giving men the confidence to look sharp and live boldly

ABOUT THRIFT OUT

Thrift Out exists to extend the stewardship cycle of garments while offering a clean, organized, deeply discounted shopping experience, allowing every person to leave with more dignity, more hope, and more for their family.

POSITION SUMMARY

The Volunteer Coordinator creates and leads a welcoming, mission centered environment at Purpose Hub where meaningful work happens, community is built, and volunteers thrive. This role brings people together around the mission of Purpose Brands 414 by preparing for and leading volunteer service, building relationships, and helping volunteers understand the value and impact of their contributions. The Coordinator ensures volunteers are welcomed, equipped, engaged, and connected to the work they are doing. The Coordinator divides time between leading volunteer activities and hands-on donation processing, with approximately half of the role focused on processing donations and keeping work moving through Purpose Hub.

PRIMARY RESPONSIBILITIES

Christian Faith & Ministry Responsibilities

• Participate in and lead prayer as part of internal meetings and team gatherings, which may include, depending on your role, L10 meetings, monthly store meetings, and other PB414 meetings. 
• Offer to pray with customers and team members when appropriate, providing encouragement and support consistent with the core of PB414’s Christian mission.
• Act as a messenger and teacher of the Christian faith by providing Christ-centered encouragement and guidance to customers and team members, pointing them toward biblical truth and the hope of the Gospel.
• Conduct oneself in a manner consistent with the PB414's statement of faith, values, and expectations.

Shared Mission Responsibilities

• Volunteers are an essential part of the PB414 mission. Every team member is expected to welcome, support, and empower volunteers while providing the leadership and guidance they need to succeed.
• Fundraising is essential to the PB414 mission. Every team member is expected to support and participate in fundraising efforts while helping build awareness, relationships, and support for our mission.

Job Specific Responsibilities

On-Site Volunteer Support

• Create an organized, engaging, and purposeful service experience for volunteer groups and individuals 
• Connect volunteers to the purpose behind their work, helping them see how their time and contributions advance the mission of PB414.
• Prepare for upcoming volunteer groups by collaborating with the Processing Manager to identify processing needs, determine appropriate tasks, and establish priorities.
• Ensure work areas, supplies, materials, and tasks are prepared and ready before groups and individuals arrive
• Lead and guide volunteer groups through assigned activities, providing instruction, answering questions, and helping volunteers stay engaged and productive.
• Adjust assignments and provide direction as needed to keep groups working effectively and ensure tasks are completed appropriately.
• Ensure work areas are cleaned, organized, and reset after volunteer service so they are ready for the next group or activity.
• Communicate group needs, progress, and any follow-up items to the appropriate team members.
• Assist with volunteer orientations and other on-site volunteer activities as assigned.

Volunteer Community & Culture

• Help build a strong sense of community and connection among volunteers serving at Purpose Hub.
• Create a welcoming, encouraging, and mission-centered environment that helps volunteers feel valued and connected to the work of Purpose Brands 414.
• Build relationships with volunteers and group leaders, recognizing contributions, and encouraging continued involvement.
• Model the mission, values, and servant-hearted culture of Purpose Brands 414 in daily interactions with volunteers and team members.
• Help volunteers understand how their work contributes to the broader mission of PB414.
• Intentionally build a culture of connection, belonging, and shared purpose among volunteers serving at Purpose Hub.
• Create an environment where volunteers feel welcomed, valued, encouraged, and excited to return.
• Build relationships with volunteers and group leaders, learning about their interests, recognizing contributions, and encouraging continued involvement.

Donation Processing

• Complete basic donation processing tasks when not leading volunteers or when additional processing assistance is needed.
• Sort raw donations according to established guidelines and processing priorities.
• Assist with other tasks to move donations through the processing workflow.
• Maintain an organized, clean, and safe work area.
• Follow established processing procedures and quality standards.
• Work collaboratively with the Processing Manager and processing team to respond to changing needs and priorities.

Team Collaboration & Communication

• Work as part of the Volunteer Program Team, collaborating with the Volunteer Program Director, Volunteer Program Operations Lead, and other team members to support volunteer engagement and program goals.
• Maintain regular communication with the Processing Manager to coordinate group assignments, processing priorities, and on-site needs.
• Communicate volunteer feedback, questions, and opportunities for improvement to the appropriate Volunteer Program Team members.
• Remain flexible and responsive as volunteer schedules, group needs, and processing priorities change.

Additional Responsibilities

• Adapt to changing organizational priorities and daily operational needs.
• Perform other duties as assigned in support of the mission and growth of Purpose Brands 414.

QUALIFICATIONS

• Strong interpersonal skills and the ability to build positive relationships with people from a variety of backgrounds.
• Enjoys working with people and creating a welcoming, encouraging environment.
• Comfortable leading groups, giving instructions, and helping people stay focused on assigned tasks.
• Organized, dependable, and able to prepare ahead for scheduled volunteer activities.
• Able to shift between responsibilities and adjust priorities throughout the day.
• Willingness to perform hands-on physical work, including sorting and handling donated items, and lifting up to 50 pounds. 
• Ability to work independently while communicating and collaborating with multiple team members.
• Alignment with the mission, values, and faith-centered culture of Purpose Brands 414.

BENEFITS

• Annual cost-of-living adjustment: 3%
• Benefits eligibility: Optional medical, dental, vision, disability, and flexible spending account (FSA) plans
• Life insurance: Employer-provided $50,000 policy
• Paid Time Off: Team members receive 20 days of PTO annually, prorated based on hire date, in addition to 10 paid holidays and organizational holiday closures. PTO accrual increases with tenure
• Volunteer Paid Time Off (VTO): Team Members receive 3 days paid to volunteer annually
• Work anniversary recognition: Annual gifts to celebrate each year of service
• Annual Holiday Gift: Team members receive an annual holiday gift from PB414 as a special expression of appreciation and gratitude during the Christmas season
• Sabbatical benefit: 15-day paid sabbatical at 1.5x pay for every 7 consecutive years of service with PB414
• Team member discount: 50% discount with a maximum of $10 per item on purchases across PB414 Initiatives
• Well-being support: Access to certified counseling services through The Joshua Center
• Professional development: Ongoing investment in personal, professional, leadership, and spiritual growth
• Purpose-driven work: Opportunity to serve within an EOS run, Kingdom-minded marketplace ministry alongside a dedicated, mission-driven team

The position description may not encompass all assigned responsibilities and is subject to change. The description shared within this document encompasses a present knowledge of what the needs will be and will include.