Lead-Marketplace Seller Support

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

To know more about Lowe's India, visit Lowes.co.in

About the Team

The Marketplace Seller Support Team focuses on providing Every seller the timely guidance on issues enabling a Best in Class Seller experience. The Team works across functional spans, support sellers on a variety of isues and being the first point of contact.

Job Summary:

The Lead Analyst, Marketplace Seller Support is a senior individual contributor who helps shape how the function operates at scale. This role focuses on strategic direction, tools and capabilities, process improvement, knowledge maturity, and operational readiness while partnering closely with the Manager and frontline support team.

They will focus on driving projects that contribute to improvements in seller and internal performance and profitability.

Functions of the role include generating Marketplace seller data analysis, driving key projects, managing third party seller inquiries and building relationships with sellers and other cross functional stakeholders within Lowe’s. Overall, this role contributes to online business segments that play an important role in moving the online business forward by driving ongoing improvements. The successful candidate will be an individual who can identify and support strategic improvement initiatives for seller performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. This associate will work cross-functionally with multiple technical and operational teams within Lowe’s organization and drive projects and partners to complete execution.

Roles & Responsibilities:

Core Responsibilities:

• Drive improvements in support workflows, case handling standards, and operating practices across the Marketplace Seller Support team.

• Partner with leadership to strengthen tools, reporting, support capabilities, and process consistency. Identify structural pain points in support delivery and recommend scalable solutions.

• Help define case taxonomy, escalation triggers, documentation standards, and resolution frameworks across issue categories.

• Lead initiatives that improve SOP quality, knowledge capture, and support readiness for scale. Serves as a subject matter expert for the marketplace business to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.

• Act as a senior point of contact/SME for complex operational questions, recurring issue themes, and cross-functional process gaps.

• Support training effectiveness by identifying recurring performance gaps and opportunities for capability building. Coach team members on process discipline, quality standards, and continuous improvement.

• Analyze opportunities, multiple sources of data (e.g. seller feedback, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement and exceed customer expectations.

• Partnering with other business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.

• Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.

• Prepare management level reporting to support key metrics and initiatives. Reporting should track performance to the goals and where applicable build automation.

• Collaborates with the US team to ensure they are aligned on projects, timelines, etc.

• Plan, build, and execute communication related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed. Teach peers and working teams about components and importance of online business segment. Seek feedback.

• Flexible Shift based role

Years of Experience:

• 6+ Years relevant experience in online/retail merchandising, digital business, operations

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field

Skill Set Required

Primary Skills (must have)

• Experience with digital or marketplace or category merchandising

• Detail-oriented with strong operational mindset

• Proven Expertise in marketplace assortment management and associates tools such as Rithum/DSCO,Mirakl,Syndigo etc.

• Experience with data analysis and providing insights about the data

• Experience working with Excel and other data/reporting tools

• Familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms

• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)

• Excellent problem-solving and time management skills

Secondary Skills (desired)

• Retail corporate experience

• leadership experience with direct report responsibility and managing cross-functional teams

• Experience managing a business portfolio in a large retail environment

• Account management, client serving or consulting experience

• Business operations experience

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.