Guest Experience Maker

Duties and Responsibilities  

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:  

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.  
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.  
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.  
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.  
• Offer welcome drink and cold towel on arrival.  
• Escort guests accordingly throughout the resort.  
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  

Qualifications

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.  

Fluent in English; I understand that Arabic, German or Chinese languages are preferred for this position.  

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Zil Pasyon It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zil Pasyon is an equal opportunity employer. This policy applies to all terms and conditions of employment.