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Lafrance Hospitality

Assistant General Manager

Hotel Guest ServicesUpdated on Nov 11
Full-timeLittleton, MA, USAIn-person

About the Job

Requirements

  • Prior brand hotel experience is preferred.
  • Prior knowledge of food and beverage is required.
  • A minimum of 1–3 years of hotel front desk experience or prior property management experience is required.
  • Availability to work a flexible schedule is required.

Responsibilities

  • Manage front office operations, including guest service, brand standards, room availability, cost controls, profitability, system use and management, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
  • Lead or assist in the daily operations of the hotel bistro.
  • Monitor and encourage team member performance and assist with training needs.
  • Coach, evaluate, and reward team members.
  • Assist with scheduling and the employee review process.
  • Monitor guest satisfaction reviews and scores with the General Manager and improve them accordingly.
  • Ensure compliance with Marriott and Lafrance standards.
  • Greet guests and respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
  • Manage the housekeeping and laundry department and perform some housekeeping responsibilities.

Desired Qualifications

  • Prior brand hotel experience.

About the Company

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