Client Advisor

Job Description

We are seeking an enthusiastic and driven individual to assist the management team in our Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. In the full-time Client Advisor role, you will have the opportunity to help ensure that our customers experience the magic of Balsam Hill in an inspired holiday setting.

This role will support the store management team by fostering a positive work environment that ensures customer satisfaction, boosts productivity, and drives sales. From enhancing the customer shopping experience to assisting with store opening and closing, this role is vital to the success of Balsam Hill Studio. We are particularly excited about candidates with a proven history of retail success and creating customer-centric shopping experiences!

What you’ll do:

• Assist customers and provide top notch service to ensure all patrons leave satisfied 
• Assist with merchandising, cleaning, and restocking
• Gather customer feedback 
• Achieve sales targets by generating revenue through effective sales strategies
• Perform opening/closing routines as needed
• Demonstrate exemplary customer service and selling skills

What you bring to the table:

• 2+ years of retail experience preferred
• Strong communication skills with customers and sales staff
• Demonstrated time management, organizational and multi-tasking skills
• Passion for exemplary service
• Great sales skills: retail sales experience a strong plus
• Proficiency with iPads, basic computer skills, and basic data entry (data entry very minimal overall)
• Flexibility: willingness to perform other various duties as required

Physical Requirements:

• Must be able to work onsite for every shift
• May assemble and disassemble Christmas trees and other decorations
• May lift and or move items up to forty pounds

Notes: The Client Advisor role is a full-time in-person position, expected to work around 40 hours per week.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii. Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

The pay rate for this position is: $19.50 per hour.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Qualifications