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Springfield Clinic

Physician-owned multispecialty healthcare

Patient Access Specialist-Pekin

Full-Time
$16.86 - $23.60
Entry
Pekin, IL, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • High school graduate or GED is preferred.
  • Comfort with technology is required.
  • An administrative or technical background acquired through completion of 2-3 years of college is preferred.
  • A minimum of one year of medical office experience is preferred.
  • Intermediate computer skills and knowledge of computer software programs are required.
  • Effective, proficient, and professional verbal and written communication skills are required, including the ability to adapt communication style to different audiences and abilities.
  • The ability to multitask accurately under pressure in a fast-paced environment is required.
  • Excellent attendance is required.
  • The ability to establish and maintain meaningful, trusting relationships with associates, guests, and their families is required.
  • The ability to actively listen, empathize, and resolve the expressed and unexpressed needs of guests, their families, and team members is required.
  • The ability to reason, interpret, and evaluate situations to provide assistance and resolve issues is required.
  • A positive and professional attitude and appearance are required.
  • Attention to detail is required.
Responsibilities
  • Answer incoming calls, identify callers’ needs, route calls to the appropriate area, and take messages as needed.
  • Assist guests with check-in, verify demographic and insurance information, and update it as needed.
  • Provide guests, Care Team members, and other team members with information and direction.
  • Assist guests in enrolling in the FollowMyHealth portal and educate them on how to use it.
  • Collect patient payments, provide accurate receipts, reconcile receipts with cash collected, and complete required balancing forms in accordance with performance standards.
  • Refer guests with questions about financial liability to appropriate resources.
  • Schedule provider appointments according to provider-group procedures; assess schedule capacity and availability to meet guest demand and maximize provider efficiency and schedule utilization.
  • Coordinate scheduling efforts with onsite departments and Care Team members and assist guests at the first point of contact.
  • Document guest requests to the Care Team through the electronic health record.
  • Work appropriate system reports for the assigned provider or provider group.
  • Work the assigned provider or provider group’s office bump list, wait list, normal letters, and overdue orders.
  • Identify process, policy, teamwork, and technology issues and execute solutions to improve the associate or guest experience.
  • Route emergency calls to the Care Team or TeleNurse according to emergency procedures.
  • Pursue first-call resolution by completing necessary outreach for guests or internal customers.
  • Follow patient service standards, workflow processes, departmental policies, the Clinic’s Code of Conduct and Ethics Standards, incident-reporting policies and procedures, and applicable Occupational Safety and Health Administration and Clinic training requirements.
  • Support a positive front-desk or call-center atmosphere and complete related duties with a welcoming spirit and efficiency.
  • Collaborate with team members to deliver an exceptional guest experience and support other departments as needed.
  • Cultivate a learning and teaching environment with team members.
  • Assist and support the team in meeting departmental goals and objectives.
  • Perform other job duties as assigned.
Desired Qualifications
  • Eligibility for the Certified Medical Administrative Assistant exam through the National Healthcareer Association within one year of employment is a voluntary growth opportunity.

About the company

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Springfield Clinic

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Springfield Clinic is a physician-owned multispecialty medical group serving central Illinois. It provides primary care, specialty medicine, urgent care, diagnostics, procedures, and outpatient services through clinics across the region. Patients receive care from physicians and advanced practitioners supported by coordinated clinical and administrative teams. Its operating model connects medical departments with nursing, imaging, laboratories, pharmacy, scheduling, revenue cycle, and technology. Roles span clinical practice, allied health, patient access, medical support, information systems, facilities, and administration.

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