StepStone Group

Manages private market investments for investors

Analyst Desktop Support - Information & Technology

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeZürich, SwitzerlandNo salary listed

About the Job

Requirements

This role requires working in the office five days per week.
Strong customer service and communication skills are required.
The ability to communicate technical details to non-technical users is required.
The ability to prioritize workload effectively is required.
The ability to work independently with minimal supervision is required.
Good troubleshooting skills and willingness to seek out existing issues are required.
One to three years of technical support experience is required; desktop or helpdesk support experience is preferred.
A four-year college degree is required.

Responsibilities

Act as an initial point of contact for technical support requests by phone, email, and in person.
Act as the local IT point of contact for local office-based issues.
Perform triage, resolve incidents, and respond to queries concerning PCs, laptops, printers, mobile devices, email, and business applications.
Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base.
Understand basic networking and system administration.
Contribute to IT projects.
Resolve technical issues and identify and document persistent problems.
Ensure a positive user experience through timely and professional service.
Use working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server, and Entra ID.
Provide PC hardware and software support.
Handle ticketing and incident documentation.
Manage projects end to end.
Test and evaluate new technologies.

Desired Qualifications

Experience with ServiceNow is a plus.
Knowledge of Crestron audiovisual equipment is a plus.
Exposure to the ITIL framework is a plus.

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

The Team

Information Technology at Stepstone works internally to provideinfrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries

Key Responsibilities:

Act as an initial point of contact for technical support requests by phone, email, and in person
Act as local IT point of contact for local office based issues
Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
Understanding of basic networking and system administration
Contribute to IT projects
Resolve technical issues, identify and document persistent problems
Ensure a positive user experience through timely and professional service

Core Competencies:

Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
PC hardware and software support
Ticketing and incident documentation
Managing Projects End to End
Testing and Evaluating new Technologies

Requirements:

This role requires you to be in the office five days per week.
Strong customer service and communication skills
Ability to communicate technical details to non-technical users
Ability to prioritize work load effectively
Able to work independently with minimal supervision
Good troubleshooting skills and willingness to seek out existing issues
Experience with ServiceNow a plus
Knowledge of Crestron Audio Visual equipment a plus

Qualifications:

1-3 years of technical support experience, desktop or helpdesk support preferred
4 year college degree
ITIL Framework exposure a plus

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Candidates must be at least 18 years old to apply.

Developing People at StepStone

About the Company

StepStone Group

Manages private market investments for investors

StepStone Group manages private market investments for institutions and private wealth clients, building portfolios around their return goals and cash needs. Its separately managed accounts let investors tailor exposure across private equity, infrastructure, private debt and real estate. The firm commits capital to outside funds, buys stakes in existing funds and invests alongside other investment managers. It also advises clients on portfolio design and tracks their investments, earning management and advisory fees plus a share of investment gains through performance fees. StepStone Group was founded in 2007 and is headquartered in New York.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New York City, New York
Founded: 2007

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