Reservations Agent

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful hotel at the heart of the Dubai. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.
• Accurately record all required reservation information in our Property Management System.
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property, amenities, and local attractions in the UAE.
• Collaborate with other departments to ensure guest requests and special requirements are met.
• Handle changes, cancellations, and special requests with a customer-centric approach.
• Maintain up-to-date knowledge of room availability, rates, and promotional offers.
• Assist in resolving customer complaints and concerns in a timely and professional manner.
• Contribute to the continuous improvement of our reservation processes and guest experience.

Qualifications

• Minimum of 1 year experience in Reservations, or Sales, preferably in the hospitality industry.
• Excellent command of English; knowledge of additional languages is a plus (Russian, Turkish).
• Professional telephone etiquette and strong written communication skills.
• Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications.
• Typing skills of approximately 40 words per minute.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Strong problem-solving skills and ability to make decisions independently.
• Flexible availability to work various shifts, including weekends and holidays.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Additional Information