Regional Director of Operations

Description

Role: Regional Director of Operations

Job Type: Full-time, Exempt

Reports To: Vice President of Operations

Location: Atlanta, GA

Description:

 The Regional Director of Operations (RDO) serves as a strategic business leader and trusted partner to the Lead Doctors, Associate Doctors, and Practice Managers across an assigned portfolio of practices. The RDO is the primary link between each practice and SOP’s Central Team Support (CTS) in Nashville. The RDO partners with practice leadership to achieve each practice's annual budget and business plan. They are accountable for driving business performance, developing high-performing leaders and teams, executing growth strategies, ensuring operational excellence, and aligning Doctor and team resources to support sustainable growth. This role owns regional performance and serves as the primary field leader responsible for translating strategy into execution while helping practices achieve their full potential. Success in this role requires strong business acumen, financial expertise, leadership capability, and the ability to influence and inspire through trusted relationships. The RDO partners closely with their VP of Operations, Doctors, Practice Managers, and Central Team Support to drive accountability, solve problems, develop talent, and drive results in both challenging and favorable markets.  

Essential Job Functions:

• Own business performance across an assigned portfolio of practices, driving key performance indicators including starts, production, revenue growth, profitability, and turnover. 
• Partner with Lead Doctors and Practice Managers to develop and execute annual business plans. 
• Use financial and operational data to identify risks and opportunities that accelerate growth and improve efficiency. 
• Lead regular business reviews focused on results, accountability, and continuous improvement. 
• Ensure practices achieve both annual performance goals and long-term growth objectives. 
• Serve as the primary business partner to the Lead Doctor and Practice Manager. 
• Build trusted relationships that foster collaboration, alignment, and shared accountability. 
• Facilitate strategic discussions around growth, performance, team effectiveness, capacity planning, and organizational priorities. 
• Coach practice leaders to make informed business decisions based on data, performance, and growth opportunities. 
• Help practices prioritize initiatives that drive the greatest value for patients, teams, and business performance. 
• Drive consistent execution of SOP operating standards, systems, and best practices. 
• Identify opportunities to improve operational efficiency, scalability, and consistency across the region.
• Ensure compliance with company policies, operational standards, and applicable regulatory requirements. 
• Translate organizational priorities into clear, actionable practice-level plans. 
• Lead the implementation of strategic initiatives across the region. 
• Drive accountability for adopting and executing new programs, systems, and operating model improvements, adjusting plans as needed to achieve desired outcomes. 
• Help practices balance daily operational demands with long-term strategic priorities. 
• Champion change while maintaining engagement and alignment among teams. 

Requirements

Minimum Requirements:

• Bachelor's degree in Business, Healthcare Administration, Management, or related field, or equivalent experience. 
• 7+ years of progressive leadership experience in multi-site healthcare, dental, orthodontic, retail, or service-based organizations. 
• Demonstrated success managing financial performance and business operations. 
• Proven ability to assess underperforming practices, identify root causes, and lead recovery efforts that drive sustainable results.
• Proven experience leading leaders and developing high-performing teams. 
• Strong financial, analytical, and operational acumen. 
• Ability to travel regularly throughout an assigned region. 

Preferred Requirements:

• Experience in orthodontics, dentistry, healthcare services, or other multi-location healthcare environments. 
• Experience managing P&L performance across multiple sites. 
• Strong understanding of workforce planning, staffing models, and organizational development. 
• Partnership model experience 

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%