inDrive

Global ride-hailing platform with fare negotiation

Senior Product Analyst - Loyalty

Data AnalysisUpdated on Nov 13

Full-timeLimassol, CyprusNo salary listedHybrid

About the Job

Requirements

At least 5 years of experience in data analytics or product analytics.
Proficiency in Python, SQL, and business intelligence tools such as Tableau or Redash.
A solid mathematical background, including statistics, optimization, and causal inference.
Experience analyzing large datasets and designing data marts for product needs.
Professional working proficiency in English.

Responsibilities

Own end-to-end program performance and economics by defining and monitoring core metrics, forecasting program costs and liabilities, and driving financial planning with Finance.
Lead executive-level reporting and insights, including monthly business reviews, and turn complex data into clear narratives and actionable recommendations for senior stakeholders.
Shape program design by sizing and prioritizing mechanics such as earn and burn rules, tiers, partner rewards, and cross-service rewards, and model their impact on behavior and unit economics.
Measure incrementality using A/B tests, holdouts, and causal inference, and establish guardrails to prevent subsidizing behavior that would have occurred anyway or cannibalizing margin.
Co-pilot product and launch strategy with Product, Marketing, and business unit teams, including experimentation, initiative prioritization, and roadmap validation from minimum viable product to scale.
Build data foundations by defining the metrics hierarchy, designing data marts and dashboards, and partnering with engineering on event logging, member data, and customer data platform segmentation for personalized offers.

Desired Qualifications

Experience with loyalty, customer relationship management, or retention programs and 0-to-1 product launches.

We’re looking for a Senior Product Analyst to help launch and scale inDrive’s new loyalty program, a cross-business-unit initiative designed to increase engagement, retention, and lifetime value across our services. As one of the first analysts on the project, you’ll shape it from the ground up. You’ll partner closely with Product, Marketing, Finance, and business unit teams, using data and experimentation to design the program, prove its incremental impact, and make sure rewards create lasting value for users and the business.

Own end-to-end program performance and economics: define and monitor core metrics (enrollment, active members, frequency, retention, cross-service adoption, incremental revenue, reward cost, ROI), forecast program costs and liabilities, and drive financial planning with Finance
Lead executive-level reporting and insights (e.g., MBRs), turning complex data into clear narratives and actionable recommendations for senior stakeholders
Shape program design by sizing and prioritizing mechanics (earn/burn rules, tiers, partner and cross-service rewards) and modelling their impact on behaviour and unit economics
Measure true incrementality using A/B tests, holdouts, and causal inference, and set guardrails so the program doesn’t subsidize behaviour that would have happened anyway or cannibalize margin
Co-pilot product and launch strategy with Product, Marketing, and business unit teams, including experimentation, initiative prioritization, and roadmap validation from MVP to scale
Build data foundations from scratch: define the metrics hierarchy, design data marts and dashboards, and partner with engineering on event logging, member data, and segmentation (CDP) for personalized offers

5+ years in data analytics or product analytics
Strong analytical mindset with a balance between business impact and resource efficiency
Proficiency in Python, SQL, and BI tools (e.g., Tableau, Redash)
Solid mathematical background, including statistics, optimization, and causal inference
Experience in analyzing large datasets and designing data marts for product needs
English: Professional Working Proficiency
Experience with loyalty, CRM, or retention programs and 0→1 product launches is a plus

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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