Cape Fear Valley Health

Nonprofit regional health system operating hospitals

Patient Access Supervisor - Emergency Department Registration

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFayetteville, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
Three years of hospital Patient Access experience are required.
HBI, Certified Healthcare Access Associate, and Certified Access Manager certification are required within one year of employment.
Proficiency in reading, writing, and speaking English is required.
Knowledge of medical terminology is required.
The ability to type 45 words per minute is required.
The ability to coordinate staffing and supervisory activities is required.
The ability to work unsupervised is required.
Proficiency in Microsoft Office applications is required.
Critical-thinking, problem-solving, and multitasking abilities are required.
Knowledge of insurance and payment collection is required.
The ability to maintain current knowledge and skills in all registration applications, functions, and responsibilities is required.
The ability to communicate orally and to see and hear to collect information is required.
Dexterity to operate office equipment is required.
The ability to sit or stand for long periods and perform bending, reaching, pushing, and pulling is required.
The ability to transport patients and assist with baggage is required.
The ability to lift or move up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally is required.

Responsibilities

Supervise and coordinate the planning, organization, direction, and control of daily operations in patient access areas.
Monitor and coordinate the daily activities of Patient Access personnel.
Maintain and prepare payroll time records and reports.
Interview and recommend applicants for employment.
Prepare and present performance reports to leadership and others as necessary.
Provide coverage for Patient Access areas during staffing shortages and cross-train in all Patient Access areas.
Provide leadership and support across patient access areas and address operational issues.
Conduct audits of employee work to ensure system data are accurate and complete.
Collaborate with management on continuous process improvements.
Provide training and education on policies, procedures, and systems.
Complete and conduct yearly evaluations.
Facilitate monthly department meetings and attend leadership meetings.
Answer telephone calls and use computers and other business machines extensively.
File records and reports using file drawers.

Desired Qualifications

An associate degree in Business or Healthcare Administration is preferred.
Demonstrated customer service skills with customers from different cultural and economic backgrounds are preferred.
Knowledge of insurance and payment collection is required.

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Emergency Department Registration

Job Family

Management

Work Shift

Evenings (United States of America)

Summary

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes
Maintains and prepares payroll time records and reports
Interviews and recommends applicants for employment
Prepares and presents performance reports to Leadership and others as necessary
Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access
Provides leadership and support to all areas of patient access and is expected to be available to address any issues
Conducts audits of employees work ensuring the data in the systems are accurate and complete
Collaborates with management in continuous process improvements
Provide training and education on policies, procedures, and systems
Completes and conducts yearly evaluations
Facilitate monthly department meetings and attend leadership meetings
Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

High school diploma required
Associate degree in Business or Healthcare Administration preferred
HBI or CHAA and CAM Certification required within one year of employment required

Work Experience:

3 years of hospital Patient Access experience required

Knowledge, Skills, and Abilities Required:

Proficiency in reading, writing, and speaking the English language
Knowledge of medical terminology
Ability to type 45 words per minute
Ability to coordinate staffing and other supervisory activities required
Ability to work unsupervised
Proficient in MS Office applications required
Critical thinking skills and ability to problem solve and multi-task required
Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
Knowledge of insurance and collection of payments required
Excellent verbal and written communication skills are required
Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred
Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities

Physical Requirements:

Must be able to communicate orally, see, and hear to collect information
Must have dexterity to operate office equipment
Subject to eyestrain due to the many hours spent looking at a computer screen
Sitting or standing in intervals for long periods of time
Noise level is low to moderate
Answers telephone calls, uses computer, and other business machines extensively
Bends, reaches pushes and pulls file drawers to file records and reports
Ability to transport patients and assist with baggage
Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

About the Company

Cape Fear Valley Health

Nonprofit regional health system operating hospitals

Cape Fear Valley Health is a not-for-profit regional health system with eight hospitals and over 988 beds, serving more than a million patients annually. It offers general medical and surgical care, emergency and trauma services, rehabilitation, behavioral health, cancer and bariatric programs, across a network of hospitals and outpatient facilities. Care is delivered through inpatient beds, outpatient clinics, surgical centers, and specialty units, supported by a staff of about 7,500 employees and 1,000+ physicians, with multiple accreditations and trauma designations. The system aims to provide high-quality, safe care to its communities, reinvest profits into services, and lead in patient safety and accredited clinical programs.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Fayetteville, AR
Founded: 1956

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