Inside Sales Representative

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.

Job Description

• Build and maintain strong relationships with internal teams and external clients
• Provide responsive, high-quality customer service across all touchpoints
• Initiate and manage pre-sale activities including product knowledge, quoting, and order entry
• Ensure post-shipment follow-through and customer satisfaction
• Assure accurate customer pricing
• Collaborate with sales managers and reps to support quoting and order fulfillment
• Troubleshoot issues and proactively resolve customer concerns
• Track and manage multiple priorities with attention to detail

Qualifications and Educational Requirements:

• Bachelor’s degree in Business, Communications, or related field
• Minimum 3 years of experience in customer service or inside sales
• Experience with AS400 or similar mainframe systems

Ideal Candidate Traits

• Proven customer-first mindset with a passion for service excellence

• Strong attention to detail and organizational skills

• Ability to read and interpret basic technical drawings

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)

• Comfortable managing multiple priorities and deadlines

• Collaborative team player with cross-functional agility

• Self-motivated, goal-oriented, and eager to contribute to team success

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.