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Ncontracts

Integrated risk and compliance software

Enterprise Vendor Services Manager

Full-TimePosted on 10/20/2026
$60k - $80k/yr
Mid
Bachelor's
Remote in USA
Remote
Customer Experience & SupportCustomer Success

About the job

Requirements
  • At least 4 years of experience in customer success, account management, or a related client-facing role.
  • Experience managing enterprise-level or strategic accounts.
  • Experience supporting complex, multi-division, or multi-location clients.
  • Experience in a high-growth Software as a Service or business-to-business services environment.
Responsibilities
  • Serve as the primary third-party risk management point of contact for an assigned portfolio of enterprise and strategic clients.
  • Build trusted relationships with operational leaders and executive stakeholders, including C-suite contacts.
  • Guide clients through their post-sales lifecycle, clarifying service timelines, deliverables, and ongoing expectations.
  • Respond to client inquiries and provide guidance on vendor management best practices.
  • Identify account risks, service gaps, and opportunities for optimization.
  • Coordinate gathering due diligence documentation with the Vendor Operations Team to meet client expectations.
  • Assign and oversee work completed by third-party risk management specialists, ensuring accuracy and timeliness.
  • Monitor progress and communicate key updates, vendor issues, and service completion to clients.
  • Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
  • Identify opportunities for account expansion and additional service adoption.
  • Partner with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams to support seamless service delivery.
  • Maintain an expert-level understanding of the company's third-party risk management software suite and Vendor Management services.
  • Recommend process improvements and best practices aligned with regulatory expectations and industry trends.
  • Deliver product training, explain system functionality, and stay current on product updates.
  • Identify cross-sell and up-sell opportunities and route them appropriately.
Desired Qualifications
  • Demonstrated experience working with C-suite or senior leadership stakeholders.
  • Bachelor's degree or equivalent experience in a related field.
  • Professional certifications in Vendor Management, Risk Management, or related fields.

About the company

Ncontracts provides risk and compliance management software for banks, credit unions, mortgage lenders, and fintechs. The platform unites modules such as vendor management, enterprise risk management, compliance management, business continuity, findings management, cybersecurity assessment, contract management, and fair lending oversight into one subscription-based system that centralizes processes and data. Clients subscribe to the suite and use the relevant modules to guide risk assessments, policy compliance, contract reviews, vendor risk, cybersecurity checks, and reporting, with ongoing monitoring and updates. Its edge comes from an end-to-end, industry-focused platform that pairs software with expert guidance to turn risk work into strategic value while saving time and money, with the goal of turning risk and compliance into a competitive advantage.

Company Size

201-500

Company Stage

Seed

Total Funding

$1.1M

Headquarters

Brentwood, California

Founded

2009

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Simplify's Take

What believers are saying

  • Ncontracts grew 144% from 2022 to 2025, reaching Inc. 5000 again in 2026.
  • Nquiry launched May 4, 2026, and America’s Credit Unions endorsed it September 29, 2026.
  • Dr. Maureen Schumacher joined as CMO, sharpening enterprise marketing for AI expansion.

What critics are saying

  • LogicGate, Workiva, Secureframe, and Optro pressure Ncontracts with broader GRC platforms.
  • Nquiry’s AI outputs face examiner rejection after one bad answer triggers trust collapse.
  • If banks standardize on generic AI copilots by 2027, Ncontracts becomes a workflow add-on.

What makes Ncontracts unique

  • Ncontracts pairs proprietary compliance data with former regulators and attorneys for auditable answers.
  • America’s Credit Unions endorsed Nquiry on September 29, 2026, validating niche credibility.
  • Thousands of financial institutions use integrated vendor, risk, compliance, and fair-lending workflows.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Holidays
  • Mental Health Support
  • Pet Insurance
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
Yahoo Finance
Sep 29th, 2026
America's Credit Unions endorses Nquiry AI compliance agent for financial institutions

America's Credit Unions has endorsed Nquiry, Ncontracts' AI-powered compliance research agent for financial institutions. The tool answers complex regulatory questions in minutes with auditable results. The endorsement follows a review of Nquiry's capabilities and value to credit unions. The tool helps compliance teams save time by providing reliable answers quickly, allowing them to focus on serving members. This extends the partnership America's Credit Unions established with Ncontracts in 2024, when it endorsed Ncomply as its compliance management solution. Since then, hundreds of credit unions have adopted Ncomply for regulatory research and compliance management. Nquiry includes Compliance Concierge, which provides escalation to Ncontracts' compliance experts for additional validation when needed. Nashville-based Ncontracts serves more than 5,000 financial organisations with risk and compliance management solutions.

Associated Press
Aug 11th, 2026
Ncontracts makes Inc. 5000 list for eighth consecutive year with 144% growth

Ncontracts, a provider of risk, compliance, and vendor management solutions for financial services, has been named to the Inc. 5000 list of America's fastest-growing private companies for the eighth consecutive year. The Nashville-based company ranked No. 2,341 on the 2026 list. Ncontracts achieved 144% revenue growth from 2022 to 2025. The company serves over 5,000 financial organisations, including banks, credit unions, mortgage companies, fintechs, and wealth management firms. Founder and CEO Michael Berman attributed the growth to AI-driven solutions like Nquiry, an AI-powered regulatory intelligence tool. Ncontracts is a Preferred Service Provider of ICBA and a Premier Partner of the American Bankers Association. The company has also been recognised as a USA TODAY Top Workplace for four consecutive years.

Ncontracts
Aug 11th, 2026
Ncontracts named to Inc. 5000 list of America's fastest-growing private companies for eighth consecutive year.

Ncontracts named to Inc. 5000 list of America's fastest-growing private companies for eighth consecutive year. Ncontracts 2 min read Aug 11, 2026 NASHVILLE, Tenn., August 11, 2026 - Ncontracts, the leading provider of integrated risk, compliance, and vendor management solutions to the financial services industry, has been named to the Inc. 5000 list of America's fastest-growing private companies for the eighth consecutive year. Ncontracts ranked No. 2,341 on the 2026 list. Inc. 5000 companies are ranked by percentage revenue growth from 2022 to 2025. Ncontracts grew at a rate of 144% over that period, a time marked by continued demand for Ncontracts' risk and compliance solutions among banks, credit unions, mortgage companies, fintechs, and RIAs and other wealth management firms. Inc. designates companies that reach five appearances on the list as members of its Honor Roll. Ncontracts has passed Inc.'s five-year Honor Roll threshold and continued well beyond it, making the list every year from 2019 to 2026. The streak spans a period of rising interest rates, shifting regulatory priorities, and the rapid adoption of AI across financial services, conditions that have reshaped how financial services companies evaluate risk and compliance technology. "Eight years on this list is not an accident. It's the result of a team that keeps building what financial institutions, mortgage companies, and wealth management firms need," said Michael Berman, founder and CEO of Ncontracts. "We are building solutions like Nquiry, our AI-powered regulatory intelligence tool that delivers cited, defensible answers to compliance questions, because the financial industry needs AI they can trust. This AI-first approach is driving our growth now, and it will keep driving it." Ncontracts is a Preferred Service Provider (PSP) of The Independent Community Bankers of America (ICBA), a Premier Partner of the American Bankers Association's Partner Network, and endorsed by 11 state bank associations. Through a strategic agreement with America's Credit Unions, Ncomply, Ncontracts' flagship compliance management system, along with the company's complete portfolio of risk management solutions, helps credit unions streamline operations and reduce costs. The recognition builds on a foundation of workplace awards that reflect the company's commitment to an environment where both employees and the business can thrive. Ncontracts was named a USA TODAY Top Workplace for the fourth year in a row and a Top Workplace by The Tennessean for a sixth consecutive year. About Ncontracts Ncontracts empowers banks, credit unions, mortgage companies, fintechs, and wealth management firms to confidently manage risk - including enterprise, compliance, and third-party risk - in a complex, rapidly changing financial landscape. Today, more than 5,000 financial organizations trust Ncontracts to make risk and compliance management a strategic advantage. Ncontracts has been named to the Inc. 5000 list of fastest-growing private companies in America for eight consecutive years. About Inc. 5000 The Inc. 5000 ranks the fastest-growing private companies in America based on percentage revenue growth. Companies must be U.S.-based, privately held, for-profit, and independent as of the qualifying date. The 2026 list ranks companies by revenue growth from 2022 to 2025.

Ncontracts
Jul 2nd, 2026
Independent Bankers Association of Texas honors Ncontracts with Five*Star Award.

Independent Bankers Association of Texas honors Ncontracts with Five*Star Award. Ncontracts 2 min read Jul 2, 2026 AUSTIN, Texas - Ncontracts has been honored with the Independent Bankers Association of Texas (IBAT) Five*Star Award. The integrated risk management and compliance solutions firm received the award June 26 during the 41st Annual Connecting Leaders Conference in Round Rock, the flagship event of the IBAT Leadership Division. Since 2002, IBAT's Five*Star Award has recognized associate members that consistently provide exceptional service and innovative solutions to help community banks grow, improve profitability and operate more efficiently. To be considered for the award, associate members must demonstrate a strong commitment to Texas community banks through active participation in IBAT and other industry events. IBAT member banks then vote to determine the winner in each of three tiers based on company size. Winners are selected based on service excellence, relationships, integrity, commitment to the community banking industry and the exceptional value they provide to community banks. Ncontracts is a leading provider of integrated risk management and compliance solutions for the financial services industry. Combining purpose-built technology with nearly two decades of practitioner expertise, the company helps financial institutions manage risk, streamline compliance and strengthen operational resilience. "It is with great enthusiasm that we recognize Ncontracts for its commitment to serving Texas community banks through its continued support of IBAT," said Christopher Williston, IBAT President and Chief Executive Officer. "As the community banking landscape continues to evolve, it is essential that banks can rely on trusted partners like Ncontracts to deliver innovative solutions and exceptional client service, allowing them to remain competitive while continuing to meet the needs of their customers." About the Independent Bankers Association of Texas Formed in 1974, the Independent Bankers Association of Texas (IBAT) represents Texas community banks. The Austin-based group is the largest state community banking organization in the nation with membership comprised of over 2,500 banks and branches in more than 700 Texas communities. Providing safe and responsible financial services to all Texans, IBAT member bank assets range in size from $28 million to $51 billion with combined assets statewide of $296 billion. IBAT member banks are committed to supporting and investing in their local communities. About Ncontracts Ncontracts empowers banks, credit unions, mortgage companies, fintechs, and wealth management firms to confidently manage risk - including enterprise, compliance, and third-party risk - in a complex, rapidly changing financial landscape. Today, more than 5,000 financial organizations trust Ncontracts to make risk and compliance management a strategic advantage. Ncontracts has been named to the Inc. 5000 list of fastest-growing private companies in America for seven consecutive years.

Business Wire
Jun 4th, 2026
Ncontracts appoints Dr Maureen Schumacher as chief marketing officer

Ncontracts, a provider of integrated compliance, risk and vendor management solutions for the financial industry, has appointed Dr Maureen Schumacher as Chief Marketing Officer. Schumacher brings over 30 years of marketing leadership experience across financial services, payments and enterprise technology, with previous roles at Smarsh, Global Payments, Google and GE. The appointment comes as Ncontracts recently launched Nquiry Ntelligence, an AI-powered compliance intelligence technology. The company serves more than 5,000 financial institutions and has been named to the Inc. 5000 list of fastest-growing private companies in America for seven consecutive years. CEO Michael Berman said Schumacher's expertise in translating complex technology into market-moving strategies makes her well-suited to lead marketing efforts as the company expands its AI-powered platform.