Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Operations Analyst Senior

Business Analysis +1Posted on Nov 9

Full-timeRolling Meadows, IL, USANo salary listed

About the Job

Requirements

A bachelor's degree and 5 or more years of relevant experience, or equivalent commercial insurance experience, are required.
Superior organizational and problem-solving skills are required.
The ability to learn business systems and workflows is required.

Responsibilities

Document current-state and future-state business processes and workflows.
Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
Facilitate working sessions with business subject matter experts to define operational requirements and future-state processes.
Develop process maps, requirements, procedures, and other operating documentation.
Support integration activities as legacy general agency businesses transition toward a common employee benefits general agency operating model.
Translate business decisions into documented requirements and implementation activities.
Track operational dependencies, issues, decisions, and requirements across integration workstreams.
Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
Balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.
Define and maintain common business metrics, key performance indicators, and data definitions.
Support consolidated reporting across production, revenue, brokers, carriers, products, and operational performance.
Analyze business and operational data to identify trends, opportunities, and potential issues.
Partner with business and technology teams to improve data quality and reporting consistency.
Serve as a liaison between business users and technology teams.
Gather, document, and validate business and functional requirements.
Support system implementations, integrations, enhancements, testing, and user acceptance.
Identify opportunities to improve workflows through technology, automation, and better use of data.
Maintain and help prioritize a pipeline of operational improvement opportunities.
Support business cases for process, technology, automation, and organizational improvements.
Measure the impact of implemented changes and identify additional opportunities for efficiency and scalability.
Help establish repeatable processes that can support organic growth and future acquisitions.

Desired Qualifications

Two to five years of experience in operations, business analysis, transformation, and/or process improvement is highly preferred.
Experience in the insurance industry is preferred; exposure to employee benefits or life and health insurance is a plus.
Strong communication and facilitation skills for cross-functional work are highly preferred.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Operations Analyst role will support the integration and transformation of the RPS Benefits General Agencies (GAs) and help connect several functions such as Ops & Client Service, Technology, Finance, Carrier Management, and other functional teams. The Analyst will help translate business requirements into processes, system needs, and improvement to the legacy businesses as we consolidate into a single operating model.

How you'll make an impact

Business Process & Operational Analysis

Document current-state and future-state business processes and workflows.
Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
Facilitate working sessions with business SMEs to define operational requirements and future-state processes.
Develop process maps, requirements, procedures, and other operating documentation.

Integration & Transformation

Support integration activities as the legacy GA businesses transition toward a common EBGA operating model.
Translate business decisions into documented requirements and implementation activities.
Track operational dependencies, issues, decisions, and requirements across integration workstreams.
Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
Help balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.

Data, Reporting & Analytics

Define and maintain common business metrics, KPIs, and data definitions.
Support consolidated EBGA reporting across areas such as production, revenue, brokers, carriers, products, and operational performance.
Analyze business and operational data to identify trends, opportunities, and potential issues.
Partner with business and technology teams to improve data quality and reporting consistency.

Technology & Business Requirements

Serve as a liaison between EBGA business users and technology teams.
Gather, document, and validate business and functional requirements.
Support system implementations, integrations, enhancements, testing, and user acceptance.
Help identify opportunities to improve workflows through technology, automation, and better use of data.

Continuous Improvement

Maintain and help prioritize a pipeline of operational improvement opportunities.
Support business cases for process, technology, automation, and organizational improvements.
Measure the impact of implemented changes and identify additional opportunities for efficiency and scalability.
Help establish repeatable processes that can support organic growth and future acquisitions.

About You

Required:

Bachelor's degree and 5+ year’s relevant experience or equivalent commercial insurance experience.
Superior organizational and problem-solving skills.
Excels at learning business systems and workflows.

Highly Preferred:

2-5 years of experience in operations, business analysis, transformation, and/or process improvement
Experience in insurance industry is preferred, with exposure to employee benefits/life & health as a plus
Strong communication and facilitation skills to work cross functionally

#LI-JS1 #LI-Remote

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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