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Phoenix Group

Life insurance group managing heritage books

Junior Tradefloor Support Analyst

IT Service Desk & End User SupportPosted on Nov 10
Full-time

About the Job

Requirements

  • A keen interest in financial services and technology.
  • A basic understanding of financial markets and trading processes is required; training is provided.
  • Familiarity with Microsoft Excel and willingness to learn trading platforms.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively and manage tasks in a fast-paced environment.

Responsibilities

  • Provide first-line support for trading and financial applications such as BlackRock Aladdin, Bloomberg, Tradeweb, and other platforms.
  • Assist with troubleshooting and resolving technical issues.
  • Monitor system performance and escalate potential issues.
  • Support user access management and permissions.
  • Collaborate with end-users to understand their needs and provide basic technical assistance.
  • Maintain documentation and contribute to the team knowledge base.

Desired Qualifications

  • Exposure to scripting or coding, including SQL, Python, or PowerShell, is desirable but not essential.
  • A degree in Finance, Computer Science, IT, or a related field, or equivalent experience.
  • Relevant internships or experience in technology or financial services.

About the Company

Phoenix Group

Life insurance group managing heritage books

Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.

Company size
51-200
Company stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
1782

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