Department Coordinator
DH Pace
Department Coordinator
DH Pace
Distributes door systems and services nationwide
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is seeking to hire a Department Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service. This individual will play a key role in managing dispatch activities, maintaining accurate documentation, and facilitating communication between technicians, customers, and internal teams. If you are organized, detail-oriented, and enjoy multi-tasking in a fast-paced environment, please apply!
What You'll Do
Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery
Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments
Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service
Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance
Manage internal and external email communications to ensure accurate and timely responses
Update and maintain work orders throughout the duration of projects to ensure accurate documentation
Audit paperwork for accuracy and completeness, and regularly review relevant business reports
Create and manage various types of service and sales requests
Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction
Work overtime as required
Other duties as assigned
What You Bring
High School Diploma or GED required; at least one (1) year of relevant experience preferred
Proficiency in Microsoft Office Suite
Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities
Excellent verbal and written communication skills, with a strong focus on customer service
Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment
Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude
What We Offer
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
DH Pace provides door-related products and services for both new construction and existing facilities, working with the Overhead Door Ribbon brand in many markets. It installs, maintains, and services doors and related systems through divisions like DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency support and preventive maintenance programs. It differentiates itself through a combined suite of installation, integration, construction, and facilities management offered under multiple brand lines and via a long-standing authorized distributor partnership with Overhead Door since 1926. Its goal is to improve the safety, security, convenience, and aesthetics of buildings to enhance the lives of people who use them, while serving customers, employees, shareholders, and communities.
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