Responsibilities:

• Be an integral part of putting together an operational plan which meets the needs of our customer requirements in the bid process
• Upon successfully winning the associated bid, the General Manager will be responsible for the entire start-up (sourcing the facility, hiring a team, implementing market-leading IT solutions, establishing a P&L, ordering a fleet of vehicles, etc.)
• Establish customer and stakeholder relationships, exceeding all expectations
• Utilize the Zum IT infrastructure, ensure a balanced scorecard (KPI’s) is exceeded in all areas and shared with the stakeholders
• Work with the relevant teams, spearheading a behavioral safety culture for all employees and beyond
• Develop and coach Zum employees to be our next tier of leaders
• Full P&L accountability
• Multi-site accountability within the respective district

Essential Functions:

• Works with Human Resources, Recruiting and Safety to strategize and implement hiring needs
• Work with the Shop Manager to ensure fleet readiness at all times
• Maintain accurate fleet inventory to include State, Federal, RFP requirement needs,  insurance mandates and Zūm requirements 
• Oversight of the Safety Department ensuring compliance with State, Federal, RFP requirements and record keeping 
• Oversight of daily operations 
• Ensure compliance with accident and incident reporting procedures
• Review all incident reports and submit as applicable 
• KPI monitoring and performance
• Maintain an operation’s facility that is organized, safe, clean and efficient
• Oversight of Field Trip/Charter process, route awards and execution of Field Trips 
• Work collaboratively with the payroll department ensuring timely and accurate payroll processing while investigating and remedying any discrepancies
• Where applicable, familiarity with CBA as the guideline for employee management