Quality Assurance Specialist (Onsite, Brno, Czech + English)

D-ploy · Brno, Czechia · Full-time · Posted 2025-07-14

Workplace: on_site

Department: RBD-CON

Description

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

Evaluate customer interactions (calls, chats, emails, social media) to ensure alignment with quality standards
Deliver clear, constructive feedback to support representatives for continuous improvement
Participate in internal and client calibration sessions to ensure quality consistency
Collaborate with the Team Leader on coaching initiatives and performance alignment
Identify and recommend process improvements to enhance service delivery
Track and analyze quality-related data to identify trends and opportunities

Requirements

Proficiency in Czech (C2 level) and English (minimum B2 level)
Strong attention to detail, organizational, and time management skills
Ability to work independently and take initiative in a fast-paced environment
Advanced knowledge of Microsoft Office tools
Excellent communication skills, both written and verbal
Willingness to relocate or commute to Brno (onsite presence required)

Benefits

Meal vouchers (CZK 123.90 in your salary per working day)
Benefit card (CZK 1940 per month)
Performance-based bonuses that recognize and reward your contributions.
Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
Competitive referral bonus program for recommending qualified candidates.
A fair and people-centric work environment, supported by transparent corporate governance.
Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
A clear path for career growth within a dynamic, multicultural, and multinational organization
Is IT in your DNA?

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D-ploy

Quality Assurance Specialist

About the Job

Requirements

Responsibilities