HybridHybrid work in Chicago; occasional travel may be required.
Education
About the job
Requirements
One to two years of experience in higher education or administration.
Empathetic communication and exceptional customer service skills.
Enthusiasm for education and the development of college-aged students.
Ability to manage and maintain a high call volume.
Ability to exercise sound judgment and problem-solving skills when handling a variety of issues.
Intermediate Microsoft Office skills and ability to learn database and content management system platforms.
Ability to work with minimal supervision, meet commitments consistently and on time, and take responsibility for actions and results.
Ability to be flexible and adaptable in a changing environment.
Strong attention to detail and capacity to maintain accurate records.
Bachelor's degree or equivalent work experience.
Responsibilities
Provide accurate and timely pre-departure support and information to students, parents, and education institution staff through written and telephone communications.
Maintain records of communications.
Use database and web technology in daily functions.
Serve as a College Relations & Advising department expert on specific programs.
Provide call and email coverage for advising team members when needed.
Liaise with other departments to answer student questions and monitor program changes and enhancements.
Communicate program changes and enhancements to team members and relevant departments.
Participate in editing and updating student pre-departure materials for each enrollment cycle.
Participate in a rotating group of staff handling after-hours calls.
Maintain regular and predictable attendance.
Perform other tasks or duties as assigned or required.
Foster an inclusive environment, promote diversity, and contribute to an organizational culture of equity and anti-racism.
Desired Qualifications
Familiarity with principles of international education, study abroad, and intercultural competency.
Status: Full-time, exempt
Schedule: M-F, 8.30a.m. – 4.30p.m, including occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements
Reports to: Program Advising Manager
Direct reports: None
Start date: ASAP
Location: Chicago, IL, USA
About Us:
IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.
IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.
For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.
Summary of Position:
The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences.
Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
Maintain excellent records of all communications
Utilize database and web technology in all daily functions
Serve as College Relations & Advising department expert on specific IES Abroad programs
Serve as a member of an advising team, providing call and email coverage for team members when needed
Liaise with other departments to answer student questions and monitor any program changes/enhancements
Communicate program changes/enhancements to all team members and relevant departments
Participate in editing and updating student pre-departure materials for each enrollment cycle
Serve as part of a rotating group of staff handling after-hours calls.
Regular and predictable attendance is an essential function of this position
Any other task or duty as assigned or required
A commitment to fostering an inclusive environment, promoting diversity, and contributing to an organizational culture of equity and anti-racism
Essential Job Responsibilities & Duties:
Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
Maintain excellent records of all communications
Utilize database and web technology in all daily functions
Serve as College Relations & Advising department expert on specific IES Abroad programs
Serve as a member of an advising team, providing call and email coverage for team members when needed
Liaise with other departments to answer student questions and monitor any program changes/enhancements
Communicate program changes/enhancements to all team members and relevant departments
Participate in editing and updating student pre-departure materials for each enrollment cycle
Serve as part of a rotating group of staff handling after-hours calls. Additional:
Regular and predictable attendance is an essential function of this position
Any other task or duty as assigned or required
Experience & Qualifications/Skills:
1-2 years experience in higher education or administration
Empathetic communicator with exceptional customer service skills
Enthusiasm for education and development of college-aged students
Ability to manage and maintain high call volume
Ability to exercise sound judgment and problem solving skills when handling a variety of issues
Maintain a positive attitude even during stressful situations
Familiarity with principles of international education, study abroad, and intercultural competency is preferred
Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms
Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
Ability to be flexible and adaptable in a changing environment
Strong attention to detail with the capacity to maintain accurate records
Education, Licenses and/or Certifications etc.
Bachelor’s degree or equivalent work experience
Hiring Salary
$62,000
Benefits Eligible
Yes
IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers
How to Apply:
All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.
Please visit www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: [email protected].
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.