Program Advisor

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. – 4.30p.m, including occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements

Reports to: Program Advising Manager

Direct reports: None

Start date: ASAP

Location: Chicago, IL, USA

About Us:

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position:

The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences. 

• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
• Maintain excellent records of all communications
• Utilize database and web technology in all daily functions
• Serve as College Relations & Advising department expert on specific IES Abroad programs
• Serve as a member of an advising team, providing call and email coverage for team members when needed
• Liaise with other departments to answer student questions and monitor any program changes/enhancements
• Communicate program changes/enhancements to all team members and relevant departments
• Participate in editing and updating student pre-departure materials for each enrollment cycle
• Serve as part of a rotating group of staff handling after-hours calls.
• Regular  and  predictable  attendance  is  an  essential  function  of  this position
• Any other task or duty as assigned or required
• A commitment to fostering an inclusive environment, promoting diversity, and contributing to an organizational culture of equity and anti-racism

Essential Job Responsibilities & Duties:

• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
• Maintain excellent records of all communications
• Utilize database and web technology in all daily functions
• Serve as College Relations & Advising department expert on specific IES Abroad programs
• Serve as a member of an advising team, providing call and email coverage for team members when needed
• Liaise with other departments to answer student questions and monitor any program changes/enhancements
• Communicate program changes/enhancements to all team members and relevant departments
• Participate in editing and updating student pre-departure materials for each enrollment cycle
• Serve as part of a rotating group of staff handling after-hours calls. Additional:
• Regular and predictable attendance is an essential function of this position
• Any other task or duty as assigned or required

Experience & Qualifications/Skills:

• 1-2 years experience in higher education or administration
• Empathetic communicator with exceptional customer service skills
• Enthusiasm for education and development of college-aged students
• Ability to manage and maintain high call volume
• Ability to exercise sound judgment and problem solving skills when handling a variety of issues
• Maintain a positive attitude even during stressful situations
• Familiarity with principles of international education, study abroad, and intercultural competency is preferred
• Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms
• Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
• Ability to be flexible and adaptable in a changing environment
• Strong attention to detail with the capacity to maintain accurate records

Education, Licenses and/or Certifications etc.

• Bachelor’s degree or equivalent work experience

Hiring Salary

$62,000

Benefits Eligible

Yes

IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.

Please visit  www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: [email protected].

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.